2/10 Terrible
Samantha
28 November 2024
Liked: Cleanliness, staff & service, property conditions & facilities
Eveything was nice until I got there. With booking through Expedia I was unaware that it would be a $500 deposit (for a 7 week stay) until I arrived to the property. My fault for not booking THROUGH the hotel website itself. It did state that there was a $100 a night charge BUT it did not specify on Expedia when I booked it. Unfortunately, I only had enough money for the room & not the deposit itself. So with that being said, I was unable to utilize the room & could not cancel my reservation without paying the $800 cancellation fee so I was stuck with a room that I basically could not use. When i call Expedia to see if they could help, they gave me the run around. They could not cancel my booking on their end until they got a waiver from the hotel, the hotel said NO.
Long story short, I HAD to contact my bank to get my money back since I was charged ($200 through afterpay) for 1 nights stay....THAT I COULD NOT USE. 0/10 will not book again. Next time, will find some place cheaper.
The gentleman at the front desk was very sweet though. I believe his name was Marcus, give him a raise.
Samantha
Stayed 7 nights in Nov 2024