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Mainstay Suites

2.5 star property
Hotel in Chesapeake

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Reviews

8.8 out of 10
Excellent

Popular amenities

Room options

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Showing 6 of 6 rooms

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Room

Suite, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Room

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking

Room

Room, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

Room

Suite, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Room

Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

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Property amenity

Fairfield Inn & Suites by Marriott Chesapeake Suffolk

Western Branch North
  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
8.2 out of 10, Very Good, 606 reviews
The price is SAR 376
SAR 436 total
includes taxes & fees
14 May - 15 May
Fairfield Inn & Suites by Marriott Chesapeake Suffolk

About the neighborhood

Map
1660 Debaun Ave, Chesapeake, VA, 23320

What's nearby

  • Greenbrier Mall - 2 min drive - 2.8 km
  • Chesapeake Conference Center - 3 min drive - 3.4 km
  • Regent University - 6 min drive - 7.9 km
  • Waterside District - 9 min drive - 12.0 km
  • Veterans United Home Loans Amphitheater at Virginia Beach - 18 min drive - 21.4 km

Getting around

  • Civic Plaza Station - 10 min drive
  • Norfolk Station - 14 min drive
  • Norfolk Intl. Airport (ORF) - 18 min drive

Restaurants

  • ‪Chick-fil-A - ‬3 min drive
  • ‪Texas Roadhouse - ‬4 min drive
  • ‪Cookout - ‬2 min drive
  • ‪Bubba's 33 - ‬4 min walk
  • ‪La Hacienda Mexican Grill - ‬10 min walk

About this property

Mainstay Suites

Hotel near Greenbrier Mall
Close to Regent University, Mainstay Suites has plenty to offer.

Similar properties

Lobby lounge

Wingate by Wyndham Chesapeake

  • Pool
  • Hot Tub
  • Breakfast included
  • Parking included
8.0 out of 10, Very Good, 1,000 reviews
The price is SAR 409
SAR 474 total
includes taxes & fees
26 May - 27 May
Wingate by Wyndham Chesapeake

Policies

Check-in

Check-in time starts at 4:00 PM

Check-out

Check-out before 11:00 AM

Children and extra beds

Children are welcome

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Property is also known as

Mainstay Suites Hotel
Mainstay Suites Chesapeake
Mainstay Suites Hotel Chesapeake

Frequently asked questions

What time is check-in at Mainstay Suites?

Check-in begins at 4:00 PM.

What time is check-out at Mainstay Suites?

Check-out is at 11:00 AM.

Where is Mainstay Suites located?

Located in South Norfolk, this hotel is within 3 mi (5 km) of Oak Grove Lake Park, Chesapeake Conference Center, and Portlock Galleries at SoNo. Chesapeake Regional Medical Center and Greenbrier Mall are also within 3 mi (5 km).

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Mainstay Suites Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 31 out of 42 reviews
Rating 8 - Good. 3 out of 42 reviews
Rating 6 - Okay. 2 out of 42 reviews
Rating 4 - Poor. 5 out of 42 reviews
Rating 2 - Terrible. 1 out of 42 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

7.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Leonora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious, clean, safe and like a home away from home!
Stayed 8 nights in Mar 2025

10/10 Excellent

Linda Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall clean, safe and staff was great.
Stayed 1 night in Mar 2025

10/10 Excellent

cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and the staff was very helpful
Stayed 1 night in Feb 2025

10/10 Excellent

Shandrell

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great place to stay
Stayed 1 night in Jan 2025

4/10 Poor

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Long time to check in. Map of property very poor. Gave us 1st floor room. We are both over 80. No way we could get our suitcases to 2nd floor. Had to return to check in and change room.
Stayed 1 night in Apr 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed again

Stayed again because of how clean, comfortable and how kind the staff is.
Stayed 6 nights in Jan 2025

8/10 Good

Cody

Liked: Cleanliness, staff & service, property conditions & facilities
Good for the price. Walls seem a little thin. Friendly staff, clean.
Stayed 1 night in Feb 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quiet, comfy, clean rooms

Absolutely wonderful place to stay while family was in the hospital. From the welcoming staff to the room cleanliness it was just great to stay here.
Stayed 3 nights in Jan 2025

10/10 Excellent

kristal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay. Only open for 3 weeks but very clean and nice employees
Stayed 1 night in Dec 2024

10/10 Excellent

Eric

Very nice place to stay

Amazing. The bed was very comfortable, very clean room. Extremely friendly staff.
Stayed 3 nights in Jan 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent place to stay

Friendly staff, extremely clean and I love that the rooms are quiet. You can’t hear others from shared walls
Stayed 3 nights in Jan 2025

6/10 Okay

david

Liked: Cleanliness, staff & service, room comfort
Great new hotel. Lot of construction and the TV doesnt work yet
Stayed 2 nights in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Recommend

Comfortable and spacious
Stayed 1 night in Jan 2025

10/10 Excellent

Linda

Liked: Amenities
Everything was excellent I had a king size bed. I never stayed in a place that you would feel like home. I forgot this is the second time. My friend introduced me to this type of suite. She said you would feel like home this is so true. I have no complaints about my stay. I would recommend this suite to everybody.
Stayed 2 nights in Feb 2025

10/10 Excellent

Saunders

Liked: Cleanliness, property conditions & facilities
Brand new so get here now before it gets used and abused like everything else in the area
Stayed 2 nights in Dec 2024

4/10 Poor

Jennifer

Liked: Cleanliness
Disliked: Staff & service, amenities
Staff was unfriendly during check in and not available for check out at 7 am. How is a front desk not managed during morning hours when guests are trying to leave. The level of professionalism is nonexistent here.
Stayed 1 night in Feb 2025

8/10 Good

Nicole

Liked: Cleanliness, staff & service
I would like to say thank you Ms. Honey the property manager and Micheal one of the staff members despite some issues I had during this stay I would like to highlight these two because they went above and beyond to fix the issue. Other then that only thing I did not like the TVs were very static and hard to watch but other then that would visit again when I’m in town.
Stayed 4 nights in Jan 2025

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities
No response
Stayed 2 nights in Feb 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
10 stars
Stayed 3 nights in Dec 2024

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort

Just Okay

During the stay, one can easily tell that they’re still working on the hotel. Check in was easy. We had to go back down for the WiFi password, it wasn’t given out at check in. Not sure of the insulation between floors, but the people staying above us were really loud. They could have been heavy footed, but they were also up pacing all night which made it difficult to sleep. Hotel was clean, but it’s probably because everything is still new. No travel size anything in the bathrooms, and there was a used bar of soap still on top of the shampoo and conditioner dispenser in the shower. Overall, stay was okay, but we’ll look to stay somewhere else in the future.
Stayed 2 nights in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptional Stay with Minor Glitch

I recently had the pleasure of staying at this amazing new hotel during my business trip, and I must say, it exceeded my expectations! The customer service was superb; the staff went above and beyond to ensure my stay was comfortable and enjoyable. The hotel itself was immaculate, with a clean and modern design that made me feel right at home. However, I did encounter a minor issue with the television, as it was glitching to the point where I couldn’t watch any of the channels. I ended up casting from my cell phone, which was a bit inconvenient. Despite this hiccup, my overall experience was fantastic, and I would definitely recommend this hotel to anyone looking for a comfortable stay. I look forward to returning on my next visit!
Stayed 1 night in Jan 2025

4/10 Poor

joseph

Liked: Staff & service
Although the property was new, to many things were not up to par. We had no tv reception in our first room, and the front desk finally room changed us to a room that had tv reception that froze nearly every 2-3 minutes. Toiler paper holder in both rooms was nearly falling off the vanity side board. Bathroom had no hand/bath soap and the shampoo dispenser in the shower was totally empty. The previous guest had wiped what looked like snot on the wall above the towel rack and housekeeping failed to see this. I highly doubt they have a supervisor inspecting rooms before they are released to the front desk. My guess is she/he is cleaning rooms along side the housekeepers just to turn the volume of rooms each day! The hotel had 1 front desk associate on duty at 8:30 p.m. on a sold out night, and she was doing her best to accommodate us, but really? I don't think there was anyone else at the hotel until 9:30 p.m. You've got to do better owner/manager!
Stayed 1 night in Feb 2025

4/10 Poor

Michele

Disliked: Staff & service, amenities
TERRIBLE customer service! Upon arrival, we were given a single king bed even though I reserved a 2 queen bed room. The staff was absolutely no help. When I returned to the desk to request the correct room, I was told that there were no other rooms available (the parking lot was mostly empty) and I could leave it I wanted to. No other remedy was offered or supplied. Because it was late and we were very tired, we decided to stay and make the best of the situation. I asked to talk to the manager at least 3 times. Each time I asked a different person at the desk, I was given a very vague response about when the manager would be available. It was very clear that there was no manager onsite and one would not be present for several days. I was told a manager would call, yet, I never received any calls. Upon check out, I asked again to speak with a manager and requested a partial refund for the inconvenience. Again, I was completely blown off. No solution, compensation or remedy was offered or provided. Additionally, the television did not work throughout our entire stay. It continuously became pixelated and then a black screen with a "no signal" message. The hotel was cleanish -- only because it is brand new. They have only been open a short period of time, but already the accumulation of dust and debris was noticeable around the edges of the rooms, especially in the bathroom. I can only imagine the lack of cleanliness that will occur over time. Don't stay here.
Stayed 2 nights in Feb 2025

4/10 Poor

Verified traveler

Liked: Room comfort

Quite a few room switches. But comfortable room.

My husband and I had a family emergency and needed a room close to the Sentara Norfolk General Hospital. We told my mom about the hotel so she could get a room and we could stick together. My husband and I arrived first for check-in and then went to our room. Upon entering the room, we noticed that the toilet had stuff in it and was clogged and unable to flush. There was a plunger laying there already so he tried to fix the clog himself but something was clearly stuck. We went to try calling the front desk and the phone didn't work. He walked down and we got another room. Something we noticed about the first and second room was how rushed everything was. The outlets were crooked and we found painters tape in random places. My mom later arrived and she was given a room different from what she paid for so she needed switched. She got another, correct room but the lights in the room didn't work. In the third and final room, the outlets were also crooked and the fire alarm in the bathroom was covered up and smelled heavily of weed. This was all on the 1st floor for us both. The rooms are spacious and the bed to us was comfortable. My mom found it firm. We didn't have the chance to use the kitchen, but everything was very clean. We did find some receipts laying around that were never cleaned up. I get the hotel just opened, but that's a lot of switching around and issues to the place. It wasn't a horrible stay, but it could've been better. Takes 5 days to get deposit back.
Painters tape that was never removed. Clear signs of the room being rushed. (Rooms are cheaper to book through hotel than through hotels.com. It was $30 cheaper through hotel.)
Bathroom. Spacious shower that already has shampoo and conditioner inside. Comes with two bars of soap. Mini hairdryer installed on the wall.
Kitchen area. There are glass plates, cups and kitchen utensils in the cabinets. Dishwasher soap is also there.
Bedroom/Living area. This was taken after we slept in bed so that's why it isn't made. Couch is a pullout but very thing mattress. Only suitable for small kids.
Stayed 1 night in Jan 2025

10/10 Excellent

Nera

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025