4/10 Poor
June
Traveled with partner
18 December 2024
Disliked: Cleanliness, staff & service
Stayed overnight for our company Christmas party. This is the second time this year my wife and I have stayed at the Edwin, this was definitely the last. Both experiences were underwhelming. The parking valets are not helpful at all, was raining and they were not moving the cars so with umbrella in hand I escort my wife to the entrance of the hotel and then return to grab our luggage, no offer of assistance.
I had booked King room for our company Christmas party well in advance. When we checked in we were told there were no King rooms just double queen. Keep in mind I paid extra for the king, no mention was made of crediting us for the price difference. Fortunately I pushed back and asked about the King I had reserved well in advance. I was told that the hotel was overbooked and they are asking guests that booked a king if they would stay in a double queen instead. This is much different than the initial interaction, where we were told that they were out of Kings, this little slight of hand didn't sit well with me at all.
Shower was gross mold in all the cracks and crevices and curtains had holes in them. 1st time I stayed I was double billed for our bar tab, but gotten taken care of with our credit card company. They put a $100 hold for incidentals and told it will be credited back when we check out, took 4 days before I saw the credit. Valet upon check out was just as underwhelming as check in.
Way to many other options in the area considering the price.