My husband and 2 sons - all big 6'4" guys - pulled up to the home. The area is very sketchy, broken down cars, stray dogs! They got out to use the key pad and immediately were verbally harrassed by the neighbors across the street! There were a bunch of men hanging out on the porch who began threatening my husband and sons! My husband tried to use the keypad, which did not work. My husband and sons didn't want any trouble, so they decided to get in the car and leave the location. I immediately notified the owner and let him know about the experience. He refused to refund the trip or offer any help. He said he spent a lot of money on the investment and said he was offended. I told him my son and husbands felt unsafe and he did not return my message, he just kept my money! I notified VRBO and they said they would contact him but basically I should post a review and contact my credit card company, which I did. I have been using VRBO for years and years, we have NEVER had an experience like this EVER!!!! I was very surprised because it looks very nice from the pictures and believe me, my husband and sons are not picky. My son is a Marine - he was on leave for a nice weekend with his Dad and twin brother and he said these guys were looking for trouble!