4/10 Poor
Alexandra L., Nashville, USA
19 Aug, 2024
Liked: Cleanliness
Cute place, horrible communication, pool closed
My college friends and I do an annual get-together with the intention of relaxing, connecting, and spending time water-side. We always make sure the property has a pool or direct access to the lake. Although this location had a boat slip, we were told we were not allowed to get in the water (understandable) which is why we ensured there was a pool. We arrived on a Friday, and there was a maintenance man adjusting the lock on the door at 4:15 PM... Then we find out that the pool was closed for the weekend because of being out of code with an ill-functioning phone. The phone was actually operational, but the inspector had not come back out, hence the pool being locked. I called the condo office and they are in no way associated with the listing. Also the residents at the location stated that this neighborhood was not supposed to be on VRBO or Vacasa (I'm not sure if that is true or not). The property managers were notified the day before arrival of the pool closure, and not only were we not given a courtesy notice to be able to find another location, there was no adjustment in payment due or any type of remorse in the fact that the quality of our vacation weekend had been diminished. No one had told us this, no one had given us a heads up so that we could book another property, and no one seemed to care. This is a small apartment that we paid a premium for (due to amenities) and we were incredibly disappointed with the result. We will not be back based on experience.
Alexandra L.
Stayed 2 nights in Aug 2024