See all properties
Save

Leptos Panorama Hotel

5.0 star property
Suburban hotel with a full-service spa and a fitness center

Choose dates to view prices

Photo gallery for Leptos Panorama Hotel

Seasonal outdoor pool, pool umbrellas, sun loungers
Exterior
Sundeck
Lobby sitting area
Deluxe Room, 1 Bedroom, Pool Access | Down comforters, in-room safe, desk, laptop workspace

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • All inclusive
  • Gym
  • Pool
  • Room service
  • Housekeeping

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Deluxe Room, 1 Bedroom, Pool Access

Deluxe Room, 1 Bedroom, Pool Access | Down comforters, in-room safe, desk, laptop workspace

Deluxe Room, 1 Bedroom, Pool Access

Highlights

Furnished lanai
Private pool
Air conditioning
Club Lounge
Mini-fridge
Dining table
Flat-screen TV
Sofa bed
  • 26 sq m
  • Sea view
  • Sleeps 3
  • 2 Large Twin Beds OR 1 King Bed

View all photos for Executive Room, 1 Bedroom, Sea View

Executive Room, 1 Bedroom, Sea View | Down comforters, in-room safe, desk, laptop workspace

Executive Room, 1 Bedroom, Sea View

Highlights

Furnished balcony
Air conditioning
Executive Lounge
Mini-fridge
Dining table
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
  • 23 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Room, Sea View

Superior Room, Sea View | Down comforters, in-room safe, desk, laptop workspace

Superior Room, Sea View

Highlights

Furnished balcony
Air conditioning
Free cribs/infant beds
Mini-fridge
Dining table
Flat-screen TV
Blackout drapes/curtains
Down duvet
  • 23 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Standard Studio

Standard Studio | Down comforters, in-room safe, desk, laptop workspace

Standard Studio

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Kitchenette
Mini-fridge
Dining table
Flat-screen TV
Blackout drapes/curtains
  • Partial sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Bedroom, Partial Sea View

Standard Room, 1 Bedroom, Partial Sea View | Down comforters, in-room safe, desk, laptop workspace

Standard Room, 1 Bedroom, Partial Sea View

Highlights

Furnished balcony
Air conditioning
Free cribs/infant beds
Mini-fridge
Dining table
Flat-screen TV
Down duvet
Sofa bed - single
  • 24 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard Room, Mountain View

Standard Room, Mountain View | Down comforters, in-room safe, desk, laptop workspace

Standard Room, Mountain View

Highlights

Furnished balcony or patio
Air conditioning
Free cribs/infant beds
Mini-fridge
Dining table
Flat-screen TV
Down duvet
Sofa bed - single
  • 24 sq m
  • Mountain view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Apartment

Apartment | Down comforters, in-room safe, desk, laptop workspace

Apartment

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Kitchenette
Mini-fridge
Dining table
Flat-screen TV
Down duvet
  • 42 sq m
  • Partial sea view
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

Similar properties

Outdoor pool

Galini Palace Resort Hotel

  • Pool
  • All inclusive
  • Spa
  • Kids pool
8.2 out of 10, Very Good, (36)
Galini Palace Resort Hotel

About the neighborhood

Map
Kato Galatas, Chania, Crete Island, 73100

What's nearby

  • Kalamaki Beach - 10 min walk
  • Agioi Apostoloi Beach - 11 min walk
  • Agia Marina Beach - 7 min drive
  • Old Venetian Harbor - 8 min drive
  • Nea Chora Beach - 15 min drive

Getting around

  • Ioannis Daskalogiannis Airport (CHQ) - 29 min drive

Restaurants

  • ‪LOCA cafe - ‬2 min drive
  • ‪Iguana beach - Chania - ‬3 min drive
  • ‪Evilion - ‬17 min walk
  • ‪Zycos Grill & Pizza - ‬2 min drive
  • ‪Kalamaki Bar And Grill - ‬8 min walk

About this property

Leptos Panorama Hotel

Luxury eco-certified hotel near Kalamaki Beach
You can look forward to a poolside bar, a free daily manager's reception, and a terrace at Leptos Panorama Hotel. Active travelers can enjoy volleyball, cycling, and horseback riding at this hotel. Treat yourself to a manicure/pedicure, a body treatment, or a massage at the onsite spa. The on-site international cuisine restaurant, Symposium, offers lunch, dinner, light fare, and ocean views. In addition to shopping on site and a garden, guests can connect to free in-room WiFi.
Additional perks include:
  • A seasonal outdoor pool and a children's pool, with sun loungers and pool umbrellas
  • Free self parking
  • Bike rentals, an outdoor tennis court, and babysitting (surcharge)
  • Multilingual staff, a TV in the lobby, and smoke-free premises
Room features
All 190 rooms boast comforts such as laptop-friendly workspaces, in addition to perks like free WiFi and desk chairs.
Extra amenities include:
  • Bathrooms with hair dryers and shampoo
  • 50-inch flat-screen TVs with satellite channels
  • Wardrobes/closets, electric kettles, and daily housekeeping

All inclusive details

All-inclusive room rates at Leptos Panorama Hotel are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet meals, snacks, and select beverages included

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Tennis

Lessons/classes/games

Aerobics
Pilates
Water fitness

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Greek, Italian, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Free daily reception
  • Room service available

Restaurants on site

  • Symposium
  • Almyra Pool Bar/Restauran

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Fitness center
  • Full-service spa
  • Horse riding/rentals
  • Outdoor tennis court
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Shopping
  • Steam room
  • Tennis
  • Volleyball

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Dining table
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (3875 square feet of space)
  • Meeting room

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Picnic area
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 2 treatment rooms
  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Elevator door width (inches): 36
  • Front entrance ramp
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 46
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Romance packages available
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 50-inch flat-screen TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Electric kettle
  • Free bottled water

More

  • Desk
  • Desk chair
  • Laptop-friendly workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 4.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April - 31 October, EUR 15.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a security system
Property Registration Number 1042Κ015A0141300

We should mention

Cash transactions at this property cannot exceed EUR 500, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from May to October
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Panorama Hotel Khania
Panorama Khania
Panorama Hotel Chania
Panorama All Inclusive Chania
Panorama Chania
Panorama Hotel All Inclusive Chania
Panorama All-inclusive property Chania
Panorama Chania
All-inclusive property Panorama Chania
Chania Panorama All-inclusive property
All-inclusive property Panorama
Panorama Hotel All Inclusive
Panorama Hotel
Panorama All Inclusive Chania
Panorama All-inclusive property Chania
Panorama Chania
All-inclusive property Panorama Chania
Chania Panorama All-inclusive property
Panorama All-inclusive property
Panorama Hotel All Inclusive
Panorama Hotel
All-inclusive property Panorama
Panorama All Inclusive Chania

Frequently asked questions

Does Leptos Panorama Hotel have a pool?

Yes, this property has a seasonal outdoor pool and a children's pool.

Is Leptos Panorama Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Leptos Panorama Hotel?

Self parking is free at this property.

What time is check-in at Leptos Panorama Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Leptos Panorama Hotel?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Leptos Panorama Hotel?

Some rate plans available at this hotel are all-inclusive.

Where is Leptos Panorama Hotel located?

This family-friendly Chania hotel is located on the Strip, within a 10-minute walk of Sunset Beach and Kalamaki Beach. Agia Marina Beach is 2.1 mi (3.4 km) away.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Leptos Panorama Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 125 out of 298 reviews
Rating 8 - Good. 114 out of 298 reviews
Rating 6 - Okay. 42 out of 298 reviews
Rating 4 - Poor. 11 out of 298 reviews
Rating 2 - Terrible. 6 out of 298 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jacquelyn

Liked: Cleanliness, property conditions & facilities
Great place to stay.
Stayed 4 nights in Oct 2024

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular view from our room. Outstanding service from the front desk staff. Thank you to Maria and Dimitri for making our stay extra special.
Stayed 7 nights in Oct 2024

10/10 Excellent

Tanzim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved every bit of this hotel. They accommodated for my honeymoon very well. Would stay here again.
Stayed 3 nights in Sep 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was good for someone who did not rent a car. Easily walkable to beaches and food (if not eating at the hotel). Staff went above and beyond and the stay was great!
Stayed 4 nights in Jul 2024

8/10 Good

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel rooms could do with a refurbished pool is excellent location is also good
Stayed 4 nights in Jun 2024

10/10 Excellent

Marco

Liked: Staff & service, amenities, property conditions & facilities
All perfect!!! Wonderful Hotel!!!! Far from the most beautiful beach
Stayed 7 nights in Jul 2024

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Good hotel - strong 4 star
Really good hotel. Stayed in the executive rooms which were nice with a great view. Staff bring taster pastries to the rooms most days which was nice. All inclusive food was good with a range for everyone. Service was fine, however nothing to shout about apart from executive bar - Betty really stood out and is an asset to this hotel! The walk to the Beach (hotel path) should be paved. It is half paved and not sure why it’s not fully paved to the bridge area. Overall, I would rate this hotel as a strong 4 star, but not 5 star as the facilities that would make it a 5 star (e.g., gym, staff, pools, games room etc.) were either broken (gym equipment) or dirty.
Stayed 7 nights in Aug 2024

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel with very friendly and accommodating staff. Good facilities and excellent food / service. We had a great stay :)

10/10 Excellent

Stefano

Liked: Cleanliness, staff & service, property conditions & facilities
A very nice, clean hotel, as the name suggests, Hotel Panorama, a view that you can look at for hours, so beautiful, you have to have been there, the staff, no matter where, whether it was the beach or the restaurant, were all very friendly and in a good mood, the staff always asked if everything was OK, the cleaners were always nice. And the lovely, funny, beautiful woman at the reception, Gorgia, was always there for us, we really took her and the others into our hearts, we will definitely be back. S.C Barone
Stayed 7 nights in Jun 2024

6/10 Okay

DANIEL

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This is not a 5 star hotel. Facilities are very old, however, the staff is truly 5 star. So if you don’t mind being away from the city and also don’t mind not having the most up to date facilities, this place isn’t bad. The grounds are pretty and pool area is nice. Gym has broken equipment and also old gear, but it got the job done to help me stay fit. Only 4 sets of dumbbells, highest weight being 30 lbs. breakfast was fantastic.
Stayed 2 nights in Jul 2024

8/10 Good

Darcie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bus to Chania was perfect and staff was extremely helpful and accommodating. Room was a little out dated in the bathroom but everything else was perfect. Comfortable bed and spacious
Stayed 4 nights in Oct 2023

10/10 Excellent

Katharina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view
Stayed 5 nights in Aug 2022

8/10 Good

Aron

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were really friendly and the food offering was better than expected. Cocktails were slightly over-priced and the entertainment was disappointing
Stayed 7 nights in Sep 2022

4/10 Poor

CONSTANTINOS

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
It has the potential but NOT a 5 Star Hotel
Good hotel. Simple hotel. Not a 5 star hotel. Staff was good especially Georgia at the reception. Apart from that, nothing reminds you of a 5 star hotel. A 3 star maybe. We had a nice time because we were in that mood, not because of the hotel. Family room was big but very old. Same everywhere else.
Stayed 7 nights in Aug 2023

10/10 Excellent

pierre

Liked: Cleanliness, staff & service, property conditions & facilities
The service
Stayed 2 nights in Aug 2022

6/10 Okay

Sarah

Liked: Staff & service
Amazing and helpful front desk staff. Nice view from the room- I just wish I was told that there’d be nightly entertainment until late meaning I couldn’t sleep until it was finished. Also - they should stick to traditional Cretan cuisine as their dinner option nightly because it was the best! Didn’t like Asian. Also - pool bar staff (particularly the older woman with dark hair) refused to make freddo espresso multiple mornings in a row when the staff were all drinking them at the same time despite me willing to pay extra. She was rude and actually swore at me in Greek (obviously not knowing I could understand). Didn’t think it was that hard a request seeing as it’s literally some blended coffee over ice. She needs to not be customer facing with her attitude. Front desk staff were all amazing though.
Stayed 3 nights in Jul 2024

8/10 Good

Philip

Liked: Cleanliness, staff & service, amenities
The service is outstanding. All the staff amke an effort to ensure your stay is of the higest standard. The food is exceptional - uncredible quality and variety. The hotel is strating to look tired. Panorama Blue rooms bathrooms are not of the standatd you'd epect - old baths with old fixtures. Old sunsbdes with different mattresses is another example of lack of investment.
Stayed 14 nights in Sep 2023

6/10 Okay

Tyler

Liked: Cleanliness, amenities, property conditions & facilities
Overall decent hotel. 3 stars based on: 1. Food is abundant but low quality. I wouldn’t stay again but if I did, I’d just do breakfast at the hotel and eat out the remainder. 2. Front desk is sometimes friendly and sometimes not. Depends on which person you come across. I ordered a couple taxis directly since the taxi drivers give you a card and the staff looked disgusted. 3. There are many cats roaming the food hall during all hours. I actually think this was great until we were bit and scratched by one. I completely thought the hotel would monitor the cat situation to ensure they are vaccinated and healthy but turns out they turn a blind eye to it. We had to go to the hospital and pharmacy for antibiotics. So it ruined about 8 hours of our time one day and the side effects from shot / antibiotics gave fever symptoms the rest of the trip. All in all, surprised the staff doesn’t take this situation more seriously since it puts the hotel at whole at risk. Overall, I wouldn’t stay again based on each of these criteria. Food alone, staff alone, and the cat situation alone, I’d rather pay up and get some place better.
Stayed 5 nights in Aug 2024

6/10 Okay

Maxim

Liked: Cleanliness
The place is quite outdated, definitely far from five stars, needs some overhaul. Food is decent, so is cleaning service. Unfortunately the restaurants staff wasn’t so friendly and cooperative. Views are beautiful. No entertainment for the children whatsoever. Game room where the kids club was supposed to take place was empty and smelled of cigarettes. And this hotel is supposed to be smoke-free, which is totally not true.
Stayed 7 nights in Jul 2022

4/10 Poor

Angelique

Disliked: Cleanliness, amenities, property conditions & facilities
This property advertises as a 5 star and it is far from it, it is a 3 star at best nor is it an all inclusive, it is a SEMI-INCLUSIVE. There is a list of drinks you can choose from and anything beyond that is an extra charge. we couldnt even get a bottle of Radler. Not an all inclusive. We felt we were mislead as people who stay in 5 star properties, we were very dissapointed that this property could get away with labeling itself 5 stars. The photos are misleading, the property is OLD, built in the 70's and very much in need of a makeover. The pool space was very much indicative of this with very dirty crates surrounding the pools and filthy stained beach loungers. It only has the one dining option and the food was very inconsistent. The food service staff we experienced were not pleasant and I had to ask 3 people for a beer to which they all deferred me to someone else, even the manager was dismissive. I asked him if I could have a bottle of beer and he said it wasnt included in my "all-inclusive" and I would have to pay then he never came back with my beer and I saw him doing something else 20 minutes later. The positives were that the view is beautiful, the beds are very new and comfortable and we met a lovely staff member who ended up giving us amazing local recommendations and because of that I wish I could give a better review but the hotel ittself is of poorer quality than 5 star and travelers need to know to manage their expectations.
Stayed 4 nights in Jun 2024

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Not worthy of its 5-star class rating
I’m surprised with the 5-star class rating of this hotel. This is a 2-star or 3-star hotel at best. Service people are neither friendly nor accommodating. Check-in was a hassle wherein the guest has to input their details themselves (I’ve never had a 5-star hotel do this). Amenities and furniture needs updating too — everything feels old and cheap. The tables, the hot water boiler, the hangers, the railings… even the pool had pieces of tiles missing. The whole place feels neglected. The elevator was also super slow and ‘ancient’ that you’ll see a lot of people using the stairs instead. It’s definitely not worth the price! The only acceptable thing is the breakfast which was decent enough to have with various selections.
Stayed 2 nights in Jul 2022

8/10 Good

Petra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy trip
Good things: -View to the ocean from the room balcony -Pool area is amazing, good views to the ocean, enough sunbeds. Staff shared Water bottles in the morning. -Rooms are clean and basic good, would need a little touch up thought. -Some of the staff were really nice, polite and fun. Always saying good morning etc. -We got blankets when we asked -Birthday cake on behalf of the hotel without asking. -Breakfast outside, so u could watch the sunrise. -Buss stop right next to the hotel to go to Hania or Platanias. -Little beach side right nexto with few sunbeds. Beach thought was quite rocky. Bad things: -Our Room was ”family room” so we had door which went straight to the next room. Door looked liked someone had stabbed it from the other room. Next room stayers heard our talking and we heard them very clear. The door didn’t have good locks in them. -Pool was really cold. Maybe not heated cause the low season? We were at the end of september. -There wasnt signs at the lobby if the breakfast wasnt outside. -Some of the staff wasnt so relaxed.
Stayed 7 nights in Sep 2022

10/10 Excellent

Jillian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay! Staff, rooms and food all amazing. We never return to hotels, but this is one we all agreed we would go back to we loved it that much! Our family of 5 (3A, 2C) booked 2 pool rooms. My husband and I were upgraded to the Executive Wing of the hotel upon check in. Lovely and quiet, but we felt we could not make the most of this as we had to go down to our children's room pool or the main pool to spend time with them. If you are a couple or a family with adult children it would definitely be worth paying the extra for the 'Blue rooms' and as a couple would go back. Rooms and common areas absolutely spotless, cleaning staff so lovely and hard working, as were most of the staff that take pride in the hotel. The food quality was fantastic, credit to the kitchen staff; kiddy corner, show cooking, a daily roast, loads of different salads and of course chocolate fountain at dinner. Thankfully the chips 'were amazing' for our fussy 12 year old. Alcohol, soft drinks and cocktails included were great, no complaints. It would great if melon is also put out at breakfast, and dish allergy cards are completed people with food intolerances or allergies could be unwell. Had to ask staff frequently what a dish contained to be safe. We found that the towel rule, although advertised, was not enforced by staff and we found it impossible to find sunbeds at the main pool in the morning, however by afternoon there are plenty. Book it, you will not be disappointed! We will be back :)
Stayed 6 nights in Aug 2023

4/10 Poor

Anna

Liked: Cleanliness
Disliked: Staff & service
We choose this hotel 5 star to get the best in Crete as from the website looks fabulous but once you are there you will realise that for what you pay is to expensive that what you receive !!!! Very poor service at the pool bar , and the main bar, very poor an cheap spirits , wine and drink are “free” for who got the all inclusive , also the cocktail were disgusting!!!! Bartender with no knowledge! Couple of times in the pool bar I ask for a cocktail and the guy didn’t even washed the shaker and he use the melted ice from the previous cocktail to make mine, tasting not right and I had to ask for something else, another time we ask for the coffee from the proper machine (cause the good coffee you had to PAY otherwise you got the disgusting coffee from a machine that trust me not even in the worse bar ever they will serve that !!! ) and the guy took in front of me a dirty cup and he washed under the water without any soap , that’s really unacceptable!!!!!! Health and safety dosent exists!!!! Regarding the food the restaurant that you can go 1 a week is really good but no option for the wine you only can choose the house , during the day you have big buffet which is ok no so amazing … meat is good vegetables and fruits are good but, fish plates are not that good , very dry and not tasty at all !!!! About the entertainment for the morning you have acqua gym, and we like it , but then in the evening you got some live music that only if you are age 75 you can like .
Stayed 11 nights in Sep 2022

6/10 Okay

Scott

Stayed 3 nights in Oct 2024