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"The staff members are extremely polite and always ready to help. From the moment I checked in, they greeted me with warm smiles. Whenever I had a question or a request, they responded promptly and efficiently. It made me feel very welcome and comfortable throughout my stay. For example, when I asked for extra towels, they delivered them to my room within minutes."

"Room showed some age but it was still clean enough and quiet. We loved the breakfast buffet, and the staff were super friendly."

"The room is spacious, quiet and upscale. Location is in the centre of the city, so it is super convenient. Staff were also very friendly. Will book it again next time when I visit Urumqi."