Find all hotels by Independent in Cetatuia Park from SAR 221

"SPA EITHER NOT FUNCTIONAL OR 'NOT INCLUDED'. EITHER WAY A CON. I booked this hotel on the basis of its advertised spa facilities. When I went down to use them I was informed they were 'out of service' - no indication had been given prior to my arrival or even at check-in. I asked about the possibility of a partial refund on the basis that I had spent significantly more on Paradis for the pool and sauna than I would have for other accommodation. I was told by two different receptionists that they were following up with the manager. As I left, I was told by the receptionist 'I've spoken to the manager, they are initiating your refund'. A week later, with no sign of any refund, I sent a follow-up email. They informed me that 'my booking did not include spa access and so they would not be refunding any money'. I invite you to look at their page on Expedia closely, and see whether there is any indication that the spa is a separate fee. Instead, the page absolutely invites the assumption that the spa is included (not least because Paradis costs a degree more than other just-room accommodation of a similar standard). I would submit that their advertising is deceptive and their receptionists polite only in-so-far as it gets you out of the door. Even if the spa had been operational, the location of the hotel really is out in the (questionable) suburbs with a 30 minute walk into town. And breakfast, whilst extensive, was variable in quality and by the last day I only had coffee."

"♥️♥️♥️"

"The hotel is nice, convenient located and the staff (especially Maria) was really helpful. "

"Clean, great location, very nice room"

"Great breakfast "

"Exceptional customer service. Restaurant food was very delicious. Service was exceptional as well, but slow due to staff shortage. "

"The location is fantastic, close to everything. The hotel is very clean and the staff is very friendly"

"All"

"Met expectations! Everything was perfect."