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"The staff are highly motivated and very helpful. The facilities are well maintained and in general it is easy to see that the Management pays keen interest on attaining guest satisfaction."

"Very attentive staff. It provides a much need refuge from the outside world. Shout out to Jude. He was excellent. "

"The hotel offered a complimentary 15 minute foot massage which was wonderful. "

"Had an amazing 3 night stay at Taj Mahal Towers in January. Everything about this trip was indulgent, magical and pure luxury. From the blessing on entering the lobby, to the wonderful welcome from Jay at check-in, to entering our room with a view directly to the Gateway to India (it was a pleasure to sit in the room and watch the sunrise through the gateway). The room was modern and clean, the only downside was that our room was opposite the lift but all sea view rooms were on the side of the lifts. We had a very calm and serene breakfast alfresco each morning by the pool and the waiters were extremely attentive. High tea at Sea Lounge was a fabulous experience, with the Indian street food a tasty surprise option. Once again the waiting staff were delightful. Cannot fault anything in our stay and if staying in Mumbai again, the Taj Mahal towers would be my only choice. Thank you to all the team for making our stay unforgettable. "

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"I have written a detailed review for my stay from 14-16 January. The only additional thing I’d mention is that I left some clothes behind on 10 Jan. On enquiring, they had been found and handed in and I was able to collect them when I returned on 14 Jan. "

"When we arrived the hotel staff greeted us and escorted us to our room asking if we needed anything. They made me feel special and allowed us to check in early without a fee. The restaurants are beautiful and again waiters who want to make sure that you are happy. The rooms are beautiful, clean and again secure. The amount of amenities was incredible with fresh water for each guest and a third bottle for tea, to grooming kits and shampoo and conditioner that were of great quality. I love this hotel and again the best trained staff to care about their customers even on exiting they gave us a family send-off. As for the transfer use the hotel they pick you up in style and make you feel like a VIP in a clean update car with water, mints, facial mist and tissue for your use. I love that the driver waited for us and used the information even with a small delay on my part. This is such a relaxing hotel and again you are the guest that is catered and cared about, something I wish others would copy. Also get the breakfast and dinner package the food was delicious, fresh, and high quality. Gorgeous desserts and savory dishes with so much variety for vegan and none vegan."

"All staff members were very friendly, attentive and extremely helpful. The breakfast buffet was the best l have had with extensive choices and excellent quality. The only negative experience was the bathroom shower door as water leaked out from underneath and the floors became wet and slippery."

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