2/10 Terrible
Roxanne
Traveled with partner
30 January 2025
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
They pictures on their website show a roof top amenities, but all was under construction. They were installing an elevator which was next to our room. We were never told of all the construction that would be taking place. They advertised they had a TV, but it had no cable or local channels = no TV. To be fair there was a TV hanging on the wall. They charged us for using a towel to dry a dog off.
The manager was very very rude. He should be require to have PR classes. One night saw us at a restaurant we were eating at and actually stopped and lectured us at our dinner table about the towel issue. Why would a manager threaten a guest that he would call the police if they don’t pay a fee that they felt was ridiculous. We are a couple in our 60’s who have never been a problem anywhere we have been. He made us feel very unwelcome. The girls at the front desk were extremely friendly and I believe genuinely felt bad for his behavior. I hope this helps someone from not having to experience what we did. Despite Mr. Juan’s behavior from The Caye Caulker hotel we had a pleasant vacation. I guess when you think you have done your homework you might need to do more.
Roxanne
Stayed 8 nights in Jan 2025