Find all hotels by Independent in Castelbello-Ciardes from SAR 330

"I recently stayed at this 5-star hotel, and I was extremely disappointed. The experience didn’t live up to the high price tag at all. First, they provided a horrible crib for our 3-month-old baby and even charged extra for what? She does not eat anything and did use any amenities which felt unnecessary. We also wanted to enjoy the spa and adult amenities (pool, jacuzzi, sauna) on Monday morning before we are checking out only to find that they were all closed. To top it off, the massage at the spa was below average. Well I can keep listing all the things did not go well and we don’t expect anything like that from a 5 star hotel which charge 800 euros a night Even on the checkout we had issues. We did the reservation at Expedia which was already paid and they wanted to charge us again. I showed the receipt of expedia and my credit card statement and they made us more than 1 hour trying to call expedia saying they did not receive the payment. Really? They could not solve this later since it was not my fault. We had to wait a lot to solve this issue with a 3 months baby waiting. The owner Cristine did not know how to handle the situation she did not offer us a solution and she definetely does not know how to treat a client. For the price, there are definitely better options around the area. I won’t be returning and wouldn’t recommend it to anyone looking for a quality experience. "

"Really nice room and great bed. "

"This modern hotel was spacious and new which was a nice contrast to some of the older accommodations in the area but it was typical cheap new construction without attention to detail, sloppy paint, cracking drywall seams, unfinished details. The rooms were large and very comfortable with a great view and walkable to the gondola. The pool area was great and we appreciated the garaged parking area. My husband had been injured so it was a nice option to eat at the buffet inside the hotel for dinner but the food was really not good. Everything felt from a freezer bag and overcooked and bland. Front desk staff allowed us to check in early which was nice and the bar staff was helpful but most other staff felt like we were putting them out. Not overly friendly. "

"The hotel itself is wonderful. The room was clean, spacious, modern and comfortable with a beautiful view of the snowy mountains. The staff were attentive and friendly. My only recommendations would be for the indoor pool to be warmer and for more variety for children’s dinners. "

"Great hotel and termes."

"Great service clean all around good food 10/10"

"Beautiful property, great staff and very clean. "

"Great stay. Interesting arrival as you need to pull in behind the hotel in an alley to unload and check in. They have a porter for your luggage and very nice staff. Breakfast was more than ample. Staff was amazing and location cannot be beat. Parking is easy, just across the river in the Therm parking under the street. Room was more than average size and clean"

"We enjoyed staying at Hotel Kolping. The Spa was wonderful!"