4/10 Poor
Ashley
Traveled with family and small children, Traveled with family
3 December 2024
Disliked: Staff & service, amenities, property conditions & facilities
Pros:
EV charging
Free breakfast
Reasonably priced
Cons:
Although there's EV charging, non EV cars park there and there is no regulation
The breakfast is the exact same offering and we were there for a week; some food was severely overcooked and inedible
It's reasonably priced because the rooms are terrible. They are old, peeling paint and stained; beds are uncomfortable, you can feel springs or other hard things sticking through. The pillows are either too soft or too hard. The floors are super thin so if you're on a bottom floor, you hear everything above you like stomping elephants. If you're on the top floor, you have to tiptoe everywhere. The shower had little water pressure.
The nighttime desk staff is not helpful. After quiet hours, I needed to let them know that the people above us were running back and forth to see if she could help. The first few times, there was no one there and no one came after I waited. Finally, she saw me walking toward the desk as she was walking away. She continued what she was doing then came back out to talk to me. I told her about the noise and she preceded to call the room occupants while I stood there and made it sound like I was a kid tattling to a teacher. It was uncomfortable and unprofessional. This happened AFTER the same thing happened to my husband the night before.
Cassaundra, the front desk daytime rep, was amazing. She is the only positive thing about this hotel; She exemplifies customer service. She deserves a promotion.
Ashley
Stayed 5 nights in Nov 2024