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Palenque Casa Hotel BY HMC

4.0 star property
Escape to an upscale haven where you can soak up breathtaking views from the rooftop or relax by the pool. Treat yourself to rejuvenating spa treatments.

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Photo gallery for Palenque Casa Hotel BY HMC

Outdoor pool
Standard Room | Bathroom | Shower, free toiletries, hair dryer, towels
Deluxe Room | In-room safe, free cribs/infant beds, rollaway beds, free WiFi
Coffee service
Dining

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot Tub
  • Bar
  • Parking included
  • Pool
  • Spa
  • Breakfast included

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room

Standard Room | In-room safe, free cribs/infant beds, rollaway beds, free WiFi

Standard Room

Highlights

Air conditioning
Free cribs/infant beds
LED TV
Ceiling fan
Private bathroom
Cable channels
Daily housekeeping
In-room safe
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

Standard Twin Room | In-room safe, free cribs/infant beds, rollaway beds, free WiFi

Standard Twin Room

Highlights

Air conditioning
Free cribs/infant beds
LED TV
Private bathroom
Cable channels
Daily housekeeping
In-room safe
  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Single Room

Standard Single Room | In-room safe, free cribs/infant beds, rollaway beds, free WiFi

Standard Single Room

Highlights

Air conditioning
Free cribs/infant beds
LED TV
Ceiling fan
Private bathroom
Cable channels
Daily housekeeping
In-room safe
  • 15 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Room

Superior Room | In-room safe, free cribs/infant beds, rollaway beds, free WiFi

Superior Room

Highlights

Air conditioning
Free cribs/infant beds
LED TV
Ceiling fan
Private bathroom
Cable channels
Desk
Daily housekeeping
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room | In-room safe, free cribs/infant beds, rollaway beds, free WiFi

Deluxe Room

Highlights

Air conditioning
Free cribs/infant beds
LED TV
Private bathroom
Cable channels
Daily housekeeping
In-room safe
  • 3 sq m
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Calle del Jardin #39-118, San Diego, Cartagena, Bolivar, 130001

What's nearby

  • Walls of Cartagena - 3 min walk
  • Las Bovedas - 3 min walk
  • Clock Tower - 10 min walk
  • Cartagena de Indias Convention Center - 14 min walk
  • San Felipe de Barajas Castle - 2 min drive

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 12 min drive

Restaurants

  • ‪Andrés Cartagena - ‬1 min walk
  • ‪Juan Del Mar Pizzeria Goumert - ‬3 min walk
  • ‪La Juma Barr Cartagena - ‬3 min walk
  • ‪Café Quindio - ‬3 min walk
  • ‪La Vieja Guardia - ‬3 min walk

About this property

Palenque Casa Hotel BY HMC

Upscale hotel near Walls of Cartagena
Near Clock Tower and Cartagena de Indias Convention Center, Palenque Casa Hotel BY HMC provides a free breakfast buffet, a free daily manager's reception, and a rooftop terrace. For some rest and relaxation, visit the hot tub, and indulge in a body treatment, a massage, or a facial. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
Additional perks include:
  • An outdoor pool
  • Free self parking
  • Limo/town car service, concierge services, and coffee/tea in the lobby
  • A 24-hour front desk, a front-desk safe, and wedding services
Room features
All guestrooms at Palenque Casa Hotel BY HMC feature comforts such as air conditioning, in addition to amenities like free WiFi and safes.
Extra amenities include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Bathrooms with showers and free toiletries
  • 32-inch LED TVs with cable channels

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Free buffet breakfast available daily 7 AM–10 AM
  • 1 restaurant
  • 1 bar
  • Free daily reception
  • Coffee/tea in common area(s)

Things to do

  • Outdoor pool
  • Spa services
  • Hot tub

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)

Conveniences

  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Outdoors

  • Rooftop terrace

Spa

  • Body scrubs
  • Body treatments
  • Facials
  • Massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 32-inch LED TV
  • Cable channels

More

  • Safe

Policies

Check-in

Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

This property offers transfers from the cruise terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 8 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for COP 80000 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: COP 60000 per room (roundtrip)
  • Rollaway bed fee: COP 80000 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Palenque Casa Hotel HMC Cartagena
Palenque Casa Hotel HMC
Palenque Casa HMC Cartagena
Palenque Casa HMC
Palenque Casa By Hmc Cartagena
Palenque Casa Hotel BY HMC Hotel
Palenque Casa Hotel BY HMC Cartagena
Palenque Casa Hotel BY HMC Hotel Cartagena

Frequently asked questions

Does Palenque Casa Hotel BY HMC have a pool?

Yes, this property has an outdoor pool.

Is Palenque Casa Hotel BY HMC pet-friendly?

No, pets are not allowed at this property.

How much is parking at Palenque Casa Hotel BY HMC?

Self parking is free at this property.

What time is check-in at Palenque Casa Hotel BY HMC?

Check-in end time: anytime.

What time is check-out at Palenque Casa Hotel BY HMC?

Check-out is at 1 PM.

Does Palenque Casa Hotel BY HMC provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of COP 60000 per room applies.

Where is Palenque Casa Hotel BY HMC located?

Located in Cartagena Walled City, this hotel is steps from Centro Comercial La Serrezuela and Walls of Cartagena. Clock Tower and Cartagena de Indias Convention Center are also within 15 minutes.

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Palenque Casa Hotel BY HMC Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 24 out of 68 reviews
Rating 8 - Good. 22 out of 68 reviews
Rating 6 - Okay. 14 out of 68 reviews
Rating 4 - Poor. 5 out of 68 reviews
Rating 2 - Terrible. 3 out of 68 reviews

7.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Hendrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Veel ruimte en sfeer in dit hotel.
Op de grote binnenplaats kun je heerlijk zitten tussen de palmen of zitten in het lauwe water van de 2 zwembandjes. De kamers zijn ruim en kleurrijk. Ongevraagd werden we van standaardpakket naar luxe kamer met kingsizebed geüpgraded. Zelfs een bank erbij en een goedwerkende airco. Het ontbijt is geen buffet zoals in de omschrijving staat. Je moet zelf de slappe koffie pakken. Dan krijg je een sapje, 2 geroosterde boterhammen en een gebakken eitje. Verwacht daar niet teveel van. Kwartiertje lopen naar de sleutelpoort maar om de hoek kun je prima eten. Engels spreken ze niet maar zeer hulpvaardig. Ze regelen een busje voor je van hotel naar hotel in Santa Marta. Goede deal voor 27 euro!
Stayed 1 night in Jul 2018

8/10 Good

Eduardo, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location though difficult to find a parking spot
Stayed 1 night in Jul 2018

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
A lovely hotel close to restaurants and bars. But the room had a district smell of mould.
Stayed 2 nights in Jun 2018

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience
This hotel is in a great location, 10 min walk to everything. The staff was extremely helpful and friendly. The hotel has such a nice vibe, simple yet deliscious breakfast as well.
Stayed 2 nights in May 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice staff. All rooms needs fixing.
Staff was wonderful. Very nice to me. However... There was something wrong with every area of the hotel. I booked a deluxe but was given the smallast room, with a view of the chair by the outdoor jacuzzi. I was smilingly led to a larger room but the room's jacuzzi was broken ("All the jacuzzs in the hotel are broken") and the window was boarded up with wood. My third room that they generously gave me, was nice, but the air conditioner had no frion. And I had to ask three times to fix it. Just as it became comfortable it was time to leave. With more proactive management, and lots of physical fixing, this pretty property could be nice. Staff are very very very sweet.

8/10 Good

Emelie

Liked: Staff & service, room comfort
Disliked: Cleanliness
Nöjd!
Det är ett fantastiskt litet hotell och de ger bra service exempelvis gör de frukost efter önskemål och hjälper till med det du behöver. Städningen blev sämre över tid och jag bodde där i 21 dagar, fick fråga efter handdukar lite då och då och duschen fungerade inte riktigt som den skulle då munstycket var trasigt. Två fungerade inte heller då den inte hade några kanaler/signal. Men alla i personalen är supergulliga även om de inte pratar särskilt mycket engelska. Skulle absolut rekommendera att bo där och skulle själv göra det igen när jag åker tillbaka till cartagena.
Stayed 21 nights in Jan 2018

8/10 Good

Peter , Keswick , On

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend !!!
The hotel was in an excellent location and the staff was very friendly. Overall the hotel was amazing it was very clean and the amenities were fantastic! Would highly recommend to anyone travelling to Cartagena.
Stayed 7 nights in Jan 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Trevlig vistelse
Hotellet låg perfekt i gamla staden med gångavstånd till det mesta, bara någon gata ifrån alla barer och restauranger. Tryggt område och hjälpsam personal. Rummen var fräscha och låg på en mysig innegård.
Stayed 8 nights in Jan 2018

10/10 Excellent

Véronique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really enjoyed our stay! well located, great service, excellent breakfast!
Stayed 5 nights in Jan 2018

6/10 Okay

Leonardo, bs as

buena ubicación
Un lugar de cierta comodidad y sobre todo ubicado en un barrio ideal dentro de la ciudad amurallada, barrio pintoresco, limpio, infinidad de restaurantes para todos los gustosa y pocas cuadras del centro.
Stayed 2 nights in Jan 2018
This review was submitted before 2018 and has not been verified.

6/10 Okay

DOUGLAS

Disliked: Cleanliness, room comfort
Mas o menos
El Hotel necesita más limpieza, es muy incómodo y el desayuno es pobre, baño muy pequeño. El wifi y la televisión por cable es pésima se cae constantemente.
Stayed 4 nights in Dec 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Dolores, Córdoba, Argentina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hermoso hotel en la ciudad amurallada!
Estuvimos seis noches en Casa Palenque hotel, hermoso hotel, la atención es excelente el personal muy amable y con una decoración bella, tiene todas las comodidades y una ubicación execelente. Luego nos fuimos a Barú e Islas del Rosario y cuando regresamos a Cartagena volvimos a alojarnos aquí unas tres noches más. Muy recomendable!!!
Stayed 4 nights in Nov 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Brittney, Austin, Tx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and cozy, great Walled City location.
I loved my Standard double room! It was cozy, colorful, and perfect for my week getaway yo Colombia. The staff were all super nice, helpful, and always smilimg! The hotel itself is super clean and lovely. Its in a great location, not too close to the buzz of center city, but close enough to walk everywhere. The only thing was my new was extremely firm, and I like firm beds, but it was super-super firm. If you have a problem with firm need, you may not like that. Other than that I recommend and I would definitely stay again!!!
Stayed 5 nights in Dec 2017
This review was submitted before 2018 and has not been verified.

8/10 Good

Arja

Liked: Cleanliness, room comfort
Stayed 6 nights in Nov 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

ELY DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Habitacion comoda
Me parece un hotel comodo bien ubicado buen precio, los muchachos de la noche muy atentos, elegí la habitacion de cama king fue la mejor elección habitacion amplia cama comoda, si piensan en un hotel para dormir y estar afuera todo el dia este es el hotel
Stayed 3 nights in Oct 2017
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No hicieron la reserva, aún cunado estaba pagada en su totalidad e intentaron enviarnos a un hotel fuera de la ciudad en un barrio peligroso
Stayed 5 nights in Aug 2017
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Got switched at the last minute
The Ratings above were for the Old Town B&B. The palenque people moved me to another hotel the day that I arrived. Claimed it was due to construction noise. The Old Town B&B was very nice and I will stay there again when I return.....
Stayed 2 nights in Jul 2017
This review was submitted before 2018 and has not been verified.

6/10 Okay

Verified traveler

Disliked: Room comfort
Decepção
Hotel mais parecido com uma pousada Instalações precárias. Anúncio fala q possui água quente ,mas não tinha O bom do hotel e a localização e os funcionários . Em destaque José.
This review was submitted before 2018 and has not been verified.

8/10 Good

Zunilda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I recommend
Hotel was good and convenient. Near to airport
This review was submitted before 2018 and has not been verified.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Não recomendo
A reserva falava de um quarto com janela para o jardim primeira mentira!!!O quarto não tinha janelas tinha uma porta de madeira LOTADA de cupins que se abrisse todos iam me ver lá dentro sem nenhuma privacidade!!!O quarto sujo tive que pedir para limpar os restos que os cupins deixavam !!!NOJENTO!!! Café da manhã bem limitado . Não recomendo!!!
This review was submitted before 2018 and has not been verified.

10/10 Excellent

julian marcel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gran hotel
El hotel es muy acogedor y su ubicación es inmejorable, la atención de todo el personal es muy buena, lo recomiendo totalmente, volveré con seguridad
This review was submitted before 2018 and has not been verified.

8/10 Good

andrea

Liked: Cleanliness, property conditions & facilities
Funcionários da recepção atenciosos e boa localização. Café da manhã pobre e, mesmo sendo servido até às 10h, às 9:30 h os funcionários começavam a retirar os poucos itens e ficavam de mau humor com qualquer coisa que fosse solicitada
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place and staff
Casa Palenque was a great choice, the staff was incredibly helpful and friendly. They were always there to assist us, and even helped us book day trips during the days. The place is just like the pictures. The only down side is that there is a construction site right next door, and we were awake every day by 7-8am.
This review was submitted before 2018 and has not been verified.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, safe hotel conveniently located.
The hotel is cute, clean and conveniently located. My main issue with it is that there is a huge construction project - half a block long - a couple of doors down. Weekdays and Saturdays construction begins at 7am, and there is no break from the noise. I wouldn't recommend anyone to stay at the hotel until the construction is done. Also, the chairs in front of the tiny pool are right outside the hotel room doors, and anyone who is out there late or early making noise means absolutely no sleep inside the rooms. The doors are too thin. Finally, the breakfast is only ok, and the pool is very small. The hot tub didn't have hot water, just little water jets.
This review was submitted before 2018 and has not been verified.

8/10 Good

Daniel

Liked: Staff & service, property conditions & facilities
Nice place to stay
Staff was great. Area was quiet and quaint. Hotel room itself wasn't the best, but you get what you pay for. Although the price was low and the location was good, the hotel room wasn't the best. I know you are there to sleep and shower but it doesn't mean that the room should have mold in the bathroom and an inch of muck on the ceiling fan. Oh yea, we were infested with termites too. I expect certain things based on where I am in relation to what country I'm in. I guess my expectations were a little too high. I would still recommend this hotel. Oh yea, be very careful of the water. I got sick. Got some sort of bacteria. I don't know if it was at the hotel or from one of the many restaurants we visited. We did drink bottled water but make sure you brush your teeth with bottled water and when you are in the shower. refrain from rinsing your mouth.