The hotel is great in concept with respect to the tranquil ambience and nature inspired decor. On our first day there was ongoing noisy construction on the hotel property that did not allow us to enjoy the pool, which was only cleaned upon our request. There were visible construction workers hammering and drilling within the main area of the pool. One qualm we had with the airport shuttle was that the hotel contracts a third party taxi to pick you up and although they agree that the cost is a certain quantity prior to your arrival, this was not the case. Due to a lengthy delay with TSA, that was beyond our control, we were delayed in exiting the airport. Upon arrival to the hotel in this taxi they sent for us, we were forced to pay double the agreed amount because of this delay. We could have contracted our own taxi for a much more reasonable rate or the hotel staff could have been much more understanding. However this was not the case and we were coerced into paying this substantial difference even though a prior rate was agreed upon. It was an unwelcoming start to our trip and with the additional construction it made our first day at the hotel quite unpleasant. We were not accommodated in the least, with neither complimentary upgrades or monetary compensation, for these inconveniences. Although this hotel has its charming elements of decor, the staff needs to educate themselves in better hospitality practices.