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Hotel Torre del Reloj

3.5 star property
Colonial hotel with free breakfast and a rooftop terrace

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Photo gallery for Hotel Torre del Reloj

Minibar, soundproofing, free WiFi
Property grounds
Exterior detail
Superior Triple Room, Balcony | Street view
Interior

Reviews

6.4 out of 10

Popular amenities

  • Bar
  • Breakfast included
  • Laundry
  • Housekeeping
  • Free WiFi
  • Restaurant

Room options

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Showing 2 of 2 rooms

View all photos for Superior Double or Twin Room, Balcony

Superior Double or Twin Room, Balcony | Minibar, soundproofing, free WiFi

Superior Double or Twin Room, Balcony

Highlights

Balcony
Soundproofed
Free cribs/infant beds
LCD TV
Ceiling fan
Private bathroom
Hair dryer
Minibar
  • 16 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Superior Triple Room, Balcony

Minibar, soundproofing, free WiFi

Superior Triple Room, Balcony

Highlights

Balcony
Soundproofed
Free cribs/infant beds
LCD TV
Ceiling fan
Private bathroom
Hair dryer
Minibar
  • 24 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed OR 3 Twin Beds

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About the neighborhood

Map
Carrera 7 n. 32-77, Barrio centro, Cartagena, 130001

What's nearby

  • Clock Tower - 1 min walk - 0.1 km
  • Bolivar Square - 4 min walk - 0.3 km
  • Cartagena de Indias Convention Center - 5 min walk - 0.4 km
  • Walls of Cartagena - 9 min walk - 0.8 km
  • Bocagrande Beach - 18 min walk - 1.6 km

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 15 min drive

Restaurants

  • ‪Mirador Café & Bar - ‬1 min walk
  • ‪Plaza de los Coches - ‬1 min walk
  • ‪Hard Rock Cafe Cartagena - ‬1 min walk
  • ‪The Clock Pub - ‬1 min walk
  • ‪Mirador Gastro Bar - ‬1 min walk

About this property

Hotel Torre del Reloj

Hotel near Bocagrande Beach
Clock Tower and Cartagena de Indias Convention Center are located near Hotel Torre del Reloj, which provides free cooked-to-order breakfast, a free daily manager's reception, and a rooftop terrace. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and dry cleaning/laundry services.
Other perks include:
  • A roundtrip airport shuttle (surcharge), express check-out, and coffee/tea in the lobby
  • Tour/ticket assistance, a front-desk safe, and free newspapers
  • A TV in the lobby, a porter/bellhop, and luggage storage
Room features
All guestrooms at Hotel Torre del Reloj offer amenities such as free WiFi, sound-insulated walls, and minibars.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 32-inch LCD TVs with satellite channels
  • Ceiling fans and daily housekeeping

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Area shuttle (surcharge)

Food and drink

  • Free cooked-to-order breakfast available daily 8:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance

More

  • 1 building
  • 3 floors
  • Colonial architecture

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • Minibar

More

  • Ceiling fan
  • Soundproofed rooms
LIST_ALT

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
There is no front desk at this property
Guests will receive an email 48 hours before arrival with check-in instructions; your host will greet you
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Host will greet you

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

MONETIZATION_ON

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: COP 90000 per vehicle (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available

We should mention

This property does not have elevators
If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Only registered guests are allowed in the guestrooms

Property is also known as

Hotel Torre del Reloj
Hotel Torre del Reloj Cartagena
Torre del Reloj
Torre del Reloj Cartagena
Hotel Torre Reloj Cartagena
Hotel Torre Reloj
Torre Reloj Cartagena
Torre Reloj
Torre del Reloj
Hotel Torre del Reloj Hotel
Hotel Torre del Reloj Cartagena
Hotel Torre del Reloj Hotel Cartagena

Frequently asked questions

What time is check-in at Hotel Torre del Reloj?

Check-in start time: 3 PM; Check-in end time: 6:00 PM. After-hours check-in is not available.

What time is check-out at Hotel Torre del Reloj?

Check-out is at noon.

Does Hotel Torre del Reloj provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of COP 90000 per vehicle applies.

Where is Hotel Torre del Reloj located?

Located in Cartagena Walled City, this hotel is steps from Plaza de los Coches and Clock Tower. Cartagena de Indias Convention Center and Walls of Cartagena are also within 15 minutes.

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Hotel Torre del Reloj Reviews

Reviews

6.4
Rating 10 - Excellent. 22 out of 123 reviews
Rating 8 - Good. 32 out of 123 reviews
Rating 6 - Okay. 27 out of 123 reviews
Rating 4 - Poor. 31 out of 123 reviews
Rating 2 - Terrible. 11 out of 123 reviews

7.4/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

Reviews

6/10 Okay

Eduardo

Regular estado
Buena ubicación, regular estado, mucho ruido ambiente
Stayed 3 nights in Jan 2020

2/10 Terrible

Noemie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel qui fait également boite nuit donc un hôtel où on ne peut pas dormir avant 3h30...ce qui est quand même incroyable sur le principe ... La chambre qu on nous a donné a été sans fenêtre ...à 110e/nuit c était juste du irrespectueux. Je pense que c est le plus mauvais hôtel que j ai pu faire de ma vie, leur principal activité est boîte de nuit avant d être un hôtel ...ils s en fichent de toute manière de connaître leur qualité de service ...et c est d ailleurs certainement pour ça qu il a fallu payé le séjour avant d arriver ..histoire de ce retrouvé coincé la bas pendant 3 nuits
Stayed 3 nights in Dec 2019

8/10 Good

JAVIER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente ubicación
La mejor ubicación para pareja o persona sola que quiera estar de turista y conocer el ambiente nocturno dentro del centro amurallado.
Stayed 1 night in Nov 2019

8/10 Good

Guillermo

Liked: Cleanliness, property conditions & facilities, room comfort
La estadía fue muy amena, la limpieza y el servicio de desayuno y recepción excelente. Falta mejorar temas como internet es un tanto deficiente y el cable.
Stayed 6 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Great location - right in the center of everything.
Stayed 4 nights in Sep 2019

8/10 Good

Luis

Stayed 2 nights in Aug 2019

4/10 Poor

Carlos

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The clubs nearby party until 3 am, before which it’s impossible to sleep on the stained pillow. Bathroom had 1 cockroach. Not the most hygienic place I’ve stayed.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was really nice for the price. Although we didnt get any help to take our suitcases up to the room and it was kinda hard because there’s no elevator. We had a balcony that allowed us to have a view to the “Torre del Reloj”
Stayed 3 nights in Mar 2019

6/10 Okay

Rocio

Liked: Cleanliness, staff & service, property conditions & facilities
I recommend to have better wifi connection.
The hotel is conveniently located, near restaurants, museums and shops. However it turns a little uncomfortable because of the noise of the music and the people partying in the plaza in front of the hotel.
Stayed 2 nights in Mar 2019

4/10 Poor

Verified traveler

Stayed 2 nights in Mar 2019

4/10 Poor

RV

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
1) location was excellent 2) property was very old 3) hot water was non existent 4) no safe in everyroom and the rooms that had safe boxes were moveable and could be moved easily (what a joke)
Stayed 2 nights in Mar 2019

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, fight in front of the clock tower, noisy at night, poor wifi, to many stairs no elevator.....
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel Torre del Reloj overlooks Plaza Coches and is perfectly located in the old city. 5 minute walk to Bodeguita, where boat tours depart from, 8 minutes to some very nice restaurants in Getsmani and the food truck park on the harbor. It has a fantastic roof terrace bar with great latin music videos. Several ATM's close by. Piccolo's pizza next door....if you like pizza their pizza will knock you out. A little further along in the arcade is a Colombian snack bar with cheap and very tasty empanadas. Included breakfast was standard fare, no complaints there. Staff was very friendly and helpful. We had a shower head that was half working, told them in the morning, there was a new one installed when we came back at the end of the day. Dropped off some dirty shirts in the morning, they hanging in our room in the afternoon, and for a very reasonable price. WiFi was good, strong signal. Airco mini splits in the rooms was tip top, which you really appreciate in Cartagena's heat. The only drawback for some is that it's noisy at night. The square and surrounding streets are full of people until late at night, and some music from the roof terrace filters down to the rooms. Didn't bother me at all, but I could see that some difficult sleepers would find it a problem. All in all we had a great week there, and would recommend staying there if going to Cartagena for the first time.
Stayed 7 nights in Feb 2019

10/10 Excellent

HappyTraveler, Forest hills

Liked: Cleanliness, staff & service, property conditions & facilities
Great location to stay in Cartagena. Tours meet feet away from the hotel
Stayed 5 nights in Feb 2019

4/10 Poor

Simone Skov

Disliked: Staff & service, room comfort
For meget larm om natten
Hotellet virkede ved første øjekast godt. Det var dejligt centralt, men som mørket faldt på kom larmen fra baren på taget. Denne larm var ret heftig, da gæsterne skulle bruge hotellets trappe, når de skulle op og ned. Vi kunne desuden hver nat høre flasker rulle på gulvet deroppe, samt bassen kørte nonstop hele natten. Det var ikke meget søvn, vi fik. Den sidste nat blev bordet og stolene udenfor vores balkondør desuden også brugt af fulde mennesker, så der var endnu mere larm! Det kunne være en ide med afskærmning mellem hotelværelserne og trappen, så hotelgæsterne kan få lov til at sove i nogenlunde fred og ro! Det er også en smule underligt, at vi fik at vide, at en flaske vand kostede 1.000 pesos ved morgenmaden, og da vi så skulle tjekke ud et par dage senere kostede det pludselig 3.000 pesos. Det er altså noget underligt noget!! Ude på badeværelset var døren til brusenichen desuden i stykker. Man var nødt til at holde den lukket med en fod eller hånd, mens man var i bad, og alligevel kom der vand på gulvet.
Stayed 4 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicación ideal, importante indicar que está dentro de la muralla construida hace varios siglos, en la entrada principal.
Stayed 9 nights in Feb 2019

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Feb 2019

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Amenities
Very central location, but the rooftop bar is very mediocre and the room was quite stuffy (no window and mediocre ventilation).
Stayed 1 night in Jan 2019

8/10 Good

Verified traveler

Liked: Staff & service
Great location and service. Bathrooms and facilities need better maintenance and cleanliness.
Stayed 2 nights in Jan 2019

4/10 Poor

Stephanie

Liked: Cleanliness
Disliked: Staff & service
Total disappointment.
We booked a week in advance for one night in order to spend New Years Eve within the walled city of Cartagena. We expected it to be noisy since the mini balcony room overlooks the clock tower and plaza de Los coches. The point of paying double for what these rooms go for was to enjoy the view and action in the plaza. We even stopped by the day before checkin to reconfirm our prepaid booking even though we had received 3 emails confirming our “guaranteed” paid booking. Two hours before check in I got a what’s app call from this hotel and they told me that there were no rooms available. We stormed over there. They offered to put us up in Boca. We didn’t leave until they found us a room. They came up with something after an hour of complaining. We had no access to the restaurant or the bar due to their New Years party. Total disappointment.
Stayed 1 night in Dec 2018

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ABSOLUTELY DISGUSTING
This place was absolutely disgusting! The first room I got which was supposed to be their best and largest, the air conditioning didn’t work and the shower door didn’t close so the floor and toilet were soaked. Air is necessary as it is 100 degrees every day. The second room I got was smaller with two little beds that were slid together. The sheets were filthy with what looked like an ass print and all night long I was falling between the two beds. They didn’t have a fitted sheet so the bedding came apart very easily. The place has cockroaches and the WiFi didn’t work in the rooms. There was black mold in several areas in the bathroom, a used condom in garbage, the sink wouldn’t drain so I had to twist out the stopper, the outlet was melted, the faucet barely trickled water and they left me soap that was open with fuzz and hair on it. I threw it away and they took it out of the garbage and left it for me the next day. When I checked out, they wanted 150,000 pesos because my son stopped by for a couple hours. I would have left after the first night but it was non refundable. This place is filthy.
Stayed 12 nights in Dec 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
There is no consideration about people who can’t claim stairs specially if you are in the tird flor
Stayed 4 nights in Aug 2018

10/10 Excellent

Mauricio, Belén, Costa Rica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente ubicación y el hotel cuenta con todos los requerimientos, el bar en la terraza es precioso. El único problema es que está frente a una de las plazas con mayor movimiento, por lo que la gente que tiene problemas para dormir va a tener complicaciones, nosotros no.
Stayed 7 nights in Jun 2018

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Feels cheap
Hotel feels cheap .u can't brean fiends in to ur room. It was more like a hostal than a hotel. Is not worth the $90 i pay
Stayed 1 night in Jun 2018

4/10 Poor

Claudia, Chihuahua, Mexico

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Hotel muy básico pero céntrico
El personal amable y servicial sin embargo encuentro un hotel casi hostal. Sin agua caliente y mi primera noche faltaba ropa de cama. Una ventaja es que está cerca de todo por encontrarse n pleno casco histórico y esa también es su desventaja pues hay ruido intenso hasta al menos las 4 am los fines de semana. Yo no volvería a hospedarme ahí.
Stayed 2 nights in Apr 2018