Hotel Portal de San Diego by HMC

3.5 star property
Bed & breakfast with free breakfast, a short walk to Clock Tower

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Photo gallery for Hotel Portal de San Diego by HMC

View from property
Reception
View from property
Reception
Family Room | Minibar, in-room safe, free WiFi

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast included
  • Room service
  • Laundry
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Room options

Available filters for rooms
Showing 3 of 3 rooms

Deluxe Double or Twin Room

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Private bathroom
Minibar
Satellite channels
In-room safe
Daily housekeeping
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Family Room

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Private bathroom
Minibar
Satellite channels
In-room safe
Daily housekeeping
  • City view
  • Sleeps 4
  • 2 Queen Beds

Standard Double Room

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Minibar
Satellite channels
In-room safe
Daily housekeeping
  • Sleeps 2
  • 1 Double Bed

Similar properties

About the neighborhood

Map
Calle 2 de Badillo # 36 - 17, Centro Historico, Cartagena, Bolivar, 130001

What's nearby

  • Clock Tower - 3 min walk - 0.3 km
  • Bolivar Square - 6 min walk - 0.5 km
  • Walls of Cartagena - 7 min walk - 0.6 km
  • Cartagena de Indias Convention Center - 10 min walk - 0.9 km
  • San Felipe de Barajas Castle - 19 min walk - 1.7 km

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 9 min drive

Restaurants

  • ‪Restaurante Candé - ‬1 min walk
  • Pezetarian
  • ‪San Valentín Restaurante - Bar - ‬2 min walk
  • ‪Amaretto - ‬2 min walk
  • ‪La Esquina del pan de Bono - ‬1 min walk

About this property

Hotel Portal de San Diego by HMC

Bed & breakfast near Clock Tower
Near Cartagena de Indias Convention Center and Walls of Cartagena, Hotel Portal de San Diego by HMC provides free cooked-to-order breakfast, a garden, and dry cleaning/laundry services. Stay connected with free in-room WiFi.
You'll also find perks like:
  • A roundtrip airport shuttle (surcharge), tour/ticket assistance, and concierge services
  • Luggage storage and a 24-hour front desk
Room features
All guestrooms at Hotel Portal de San Diego by HMC feature perks such as air conditioning, as well as amenities like free WiFi and safes.
More amenities include:
  • Bathrooms with showers and free toiletries
  • 32-inch flat-screen TVs with satellite channels
  • Daily housekeeping and phones

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)

Food and drink

  • Free cooked-to-order breakfast available daily 7 AM–10 AM
  • Room service available

Family friendly

  • Laundry facilities

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Outdoors

  • Garden

Room amenities

Bedroom

  • Air conditioning (climate-controlled)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Satellite channels

Food and drink

  • Minibar

More

  • Phone
  • Safe
LIST_ALT

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

MONETIZATION_ON

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: COP 45000 per vehicle (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Property is also known as

Hotel Portal de San Diego
Hotel Portal de San Diego Cartagena
Portal de San Diego
Portal de San Diego Cartagena
Portal San Diego
Portal De San Diego Hotel Cartagena
Hotel Portal San Diego HMC Cartagena
Hotel Portal San Diego HMC
Portal San Diego HMC Cartagena
Portal San Diego HMC
Portal Diego By Hmc Cartagena
Hotel Portal de San Diego by HMC Cartagena
Hotel Portal de San Diego by HMC Bed & breakfast
Hotel Portal de San Diego by HMC Bed & breakfast Cartagena

Frequently asked questions

Is Hotel Portal de San Diego by HMC pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Hotel Portal de San Diego by HMC?

Check-in begins at 3 PM.

What time is check-out at Hotel Portal de San Diego by HMC?

Check-out is at 1 PM.

Does Hotel Portal de San Diego by HMC provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of COP 45000 per vehicle applies.

Where is Hotel Portal de San Diego by HMC located?

Located in Cartagena Walled City, this bed & breakfast is within a 5-minute walk of Fernandez Madrid Park and Clock Tower. Walls of Cartagena and Cartagena de Indias Convention Center are also within 15 minutes.

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Hotel Portal de San Diego by HMC Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 20 out of 75 reviews
Rating 8 - Good. 33 out of 75 reviews
Rating 6 - Okay. 17 out of 75 reviews
Rating 4 - Poor. 4 out of 75 reviews
Rating 2 - Terrible. 1 out of 75 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mi estadía fue corta (2 días) pero muy agradable. El personal es amable y colaborador. Desde el check-in, Jessica de la recepción, me ayudó a guardar mi equipaje porque llegué horas antes de la entrega de la habitación. Asimismo el joven del turno de la noche, guardó mi equipaje nuevamente porque mi vuelo salía tarde. La ubicación del hotel es recomendada, en pleno centro histórico, cercano a varias tiendas donde se consigue de todo: comida, bebidas, ropa, hasta alquiler de bicicletas y toures (justo al frente). La habitación es me gustó, la pedí interna y así me la dieron; es algo pequeña pero era justo lo que necesitaba. La cama es bastante cómoda, tenía nevera y tv muy bueno (incluía Netflix, me gustó mucho). El aseo del cuarto, del baño (incluye elementos de tocador) y del hotel en general es excelente. El desayuno estaba incluido en la tarifa y lo disfruté mucho: te sirven porción de fruta, junto con jugo de fruta (diferente cada día), bebida caliente, canasta de pan fresco y estaba delicioso porque lo sirven semi-tostado y lo acompañan con mantequilla y mermelada riquísima. Como plato fuerte ofrecen varias opciones de preparación de huevos y te los preparan al instante. Adicionalmente ofrecen pancakes. Recomendación: sugiero reemplazar la miel común por miel Maple. En conclusión, disfruté bastante mi estadía; lo recomiendo y volvería.
Stayed 2 nights in Jan 2018

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótimo Hotel
Ótimo hotel, perfeita localização. Jessica e Kevin, os recepcionistas são super gentis e dispostos a ajudar, assim como o resto da equipe. Estão de Parabéns. Certamente retornaremos.
Stayed 4 nights in Dec 2017
This review was submitted before 2018 and has not been verified.

6/10 Okay

Ieda M.

Liked: Staff & service
Stayed 5 nights in Dec 2017
This review was submitted before 2018 and has not been verified.

8/10 Good

Bianca Viana

Liked: Cleanliness, staff & service
O ar condicionado era muito bom, quartos espaçosos, mas simples. A cama era grande, mas com uma separação no meio. A localização era boa, perto de restaurantes, lojas e mercados e de fácil acesso aos pontos turísticos. Bom para uma ou duas noites.
Stayed 1 night in Dec 2017
This review was submitted before 2018 and has not been verified.

8/10 Good

Fernanda

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Nov 2017
This review was submitted before 2018 and has not been verified.

8/10 Good

Maria

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Thiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pessoal muito atencioso e simpático
Adoramos tudo!!!
Stayed 8 nights in Oct 2017
This review was submitted before 2018 and has not been verified.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Excelene atendimento, acomodações a melhorar
O melhor atendimento de todos os hotéis que nos hospedanos na Colômbia (total de 5). Destaque especial para a recepcionista Jessica, super prestativa, educada e solícita. A área comum é super aconchegante, com instalações novas. Contudo, os quartos precisam de reformas urgentes. O primeiro quarto teve vazamento do ar condicionado e inundou nossas roupas e acessórios quando acordamos, além de um vazamento enorme no banheiro, que se estendeu para o quarto. No dia seguinte fomos acomodados em outro quarto, contudo, também apresentava vazamento (em proporção bem menor).
Stayed 3 nights in Oct 2017
This review was submitted before 2018 and has not been verified.

8/10 Good

Kal, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old Town Gem
Very nice and small hotel located in old time. I will definitely stay here again.
Stayed 1 night in Oct 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

MARIA ALICE

Liked: Cleanliness, staff & service, property conditions & facilities
Simplicidade e simpatia
Atendimento muito simpático e atencioso da Jessica. O hotel é simples, mas atendeu bem. O local é ótimo, bem no Centro de Cartagena. O único porém é ter que subir 3 andares com malas.
Stayed 3 nights in Sep 2017
This review was submitted before 2018 and has not been verified.

4/10 Poor

Anderson

Disliked: Cleanliness, property conditions & facilities, room comfort
Quando fazemos a reserva de um hotel esperamos que seja um hotel e não um hostel, instalações péssimas, pequenas e improvisadas, era notável que o banheiro do quarto ao lado estava dentro da nossa acomodação. O quarto apresentava mofo próximo ao ar condicionado e durante a noite encontramos uma lagartixa. Os funcionários foram super gentis e no dia seguinte da chegada providenciaram outra acomodação, porém, era até melhor, mas nada comparada com as fotos anunciadas nos sites de vendas.
Stayed 5 nights in Sep 2017
This review was submitted before 2018 and has not been verified.

8/10 Good

MARCELO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017
This review was submitted before 2018 and has not been verified.

6/10 Okay

Maria Helena

Liked: Cleanliness
Disliked: Room comfort
This review was submitted before 2018 and has not been verified.

8/10 Good

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities
Muito bom custo-benefício
Hotel muito bem localizado e funcionários muito simpáticos. Quarto bem novinho, porém MUITO pequeno. Pontos negativos foram não ter elevador e a televisão que não funcionava direito.
This review was submitted before 2018 and has not been verified.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, room comfort
Good Location for the price and friendly staff
This hotel has a good location in the walled city and a helpful staff, but the rest is disappointing. Towels and sheets had holes and stains. Room didn't have a closet, safe, or a working iron. The air conditioner worked, just took a long time to cool down the room and housekeeping would shut it off after cleaning the room. The staff was great and very helpful but the actual room was bad.
This review was submitted before 2018 and has not been verified.

6/10 Okay

THIAGO

Liked: Cleanliness, room comfort
O atendimento e acomodação foi muito bom na nossa primeira passagem pelo hotel, mas na segunda tivemos problemas, devido ao cheiro de mofo. Contudo, isso não prejudicou a viagem. Receptividade muito boa, todos os funcionários foram muito prestativos.
This review was submitted before 2018 and has not been verified.

8/10 Good

Jorge D

Liked: Cleanliness
Muy tranquilo
A pesar de estar en el mismo Centro Historico, es muy tranquilo. Podrian habilitar un business center para poder trabajar.
This review was submitted before 2018 and has not been verified.

4/10 Poor

Jean Michel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Bien placé mais cher pour des chambres minuscules
Cher pour des chambres minuscules !
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Our bedroom was on the front of the hotel and was so noisy at night. Good situation and beautiful place, excellent staff
This review was submitted before 2018 and has not been verified.

10/10 Excellent

andres, san juan argentina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hermoso hotel está hubicado en el centro
Excelente experiencia . Cartagena es un lugar hernoso la cuidad amurallada es impresionante
This review was submitted before 2018 and has not been verified.

6/10 Okay

Maria

The problem was Hotel.com.
The big problem was that when we arrived, they said they never received our reservation from Hotel.com. So, the problem here is Hotel.com. And it is the second time that we have a problem with our reservation with Hotel.com. The people from Hotel Portal de San Diego was very nice and helpful, and they found another hotel for us. We stayed one night there and next day we had to move to another hotel.......Not something that we had planned.....
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Higo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena ubicación
Estuvo bien, dentro de las expectativas por el precio.
This review was submitted before 2018 and has not been verified.

8/10 Good

Adriana, Montevideo, Uruguay

Liked: Cleanliness, property conditions & facilities, room comfort
El hotel está muy bien ubicado. Recomiendo hospedarse en la ciudad amurallada, porque el calor es impresionante y conviene darse un respiro con el aire acondicionado entre las 13 y 15 de la tarde. Al estar dentro de la ciudad amurallada, es fácil de retornar y luego salir nuevamente a recorrer la hermosa Cartagena de Indias.
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es un hotel pequeño, pero con las comodidades necesarias.
This review was submitted before 2018 and has not been verified.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Quarto muito apertado. Banheiro com vazamento no box. Apenas escadas, sem acessibilidade. No mais é recomendável.