See all properties
Save

Hotel Casa Los Puntales

3.5 star property
Hotel with free breakfast, a short walk to Clock Tower

Choose dates to view prices

Photo gallery for Hotel Casa Los Puntales

Exterior
Lobby
Interior
Select Comfort beds, in-room safe, blackout drapes, iron/ironing board
Terrace/patio

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
  • Hot Tub
  • Breakfast included
  • Room service
  • Laundry
  • Housekeeping

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Double Room

Double Room | Select Comfort beds, in-room safe, blackout drapes, iron/ironing board

Double Room

Highlights

Air conditioning
LCD TV
Blackout drapes/curtains
Ceiling fan
Separate bedroom
Select Comfort bed
Rainfall showerhead
Private bathroom
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Standard Double Room Single Use, 1 Double Bed

Standard Double Room Single Use, 1 Double Bed | Select Comfort beds, in-room safe, blackout drapes, iron/ironing board

Standard Double Room Single Use, 1 Double Bed

Highlights

Air conditioning
LCD TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Select Comfort bed
Rainfall showerhead
Private bathroom
  • 25 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite | Select Comfort beds, in-room safe, blackout drapes, iron/ironing board

Junior Suite

Highlights

Air conditioning
LCD TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Select Comfort bed
Rainfall showerhead
Private bathroom
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Triple Room

Triple Room | Select Comfort beds, in-room safe, blackout drapes, iron/ironing board

Triple Room

Highlights

Air conditioning
LCD TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Select Comfort bed
Rainfall showerhead
Private bathroom
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Suite Junior With Street View

Select Comfort beds, in-room safe, blackout drapes, iron/ironing board

Suite Junior With Street View

  • Sleeps 2
  • 1 King Bed(s)

View all photos for Double Room Standard

Select Comfort beds, in-room safe, blackout drapes, iron/ironing board

Double Room Standard

  • Sleeps 2
  • 2 Twin Bed(s) OR 1 Full Bed(s)

View all photos for Single Room Standard

Select Comfort beds, in-room safe, blackout drapes, iron/ironing board

Single Room Standard

  • Sleeps 2
  • 1 Full Bed(s)

View all photos for Triple Room Standard

Select Comfort beds, in-room safe, blackout drapes, iron/ironing board

Triple Room Standard

  • Sleeps 3
  • 1 Full Bed(s) and 1 Twin Bed(s) OR 3 Twin Bed(s)

Similar properties

Exterior

Casa Be Getsemani

  • Breakfast included
  • Free WiFi
  • Restaurant
  • Air conditioning
8.6 out of 10, Excellent, (46)
The price is SAR 296
SAR 296 total
includes taxes & fees
6 Mar - 7 Mar
Casa Be Getsemani

About the neighborhood

Map
Calle de Los Puntales, Carrera 9 #37-36, Ciudad Amurallada, San Diego, Cartagena, Bolivar, 78596

What's nearby

  • Clock Tower - 6 min walk
  • Walls of Cartagena - 6 min walk
  • Bolivar Square - 9 min walk
  • Cartagena de Indias Convention Center - 12 min walk
  • San Felipe de Barajas Castle - 18 min walk

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 9 min drive

Restaurants

  • ‪Amasa - ‬1 min walk
  • ‪Restaurante Carmen Cartagena - ‬1 min walk
  • ‪Restaurante Mistura - ‬2 min walk
  • ‪Restaurante La Mulata - ‬1 min walk
  • ‪Tap Ten - ‬1 min walk

About this property

Hotel Casa Los Puntales

Hotel near Clock Tower
Near Walls of Cartagena and Cartagena de Indias Convention Center, Hotel Casa Los Puntales provides free continental breakfast, a free daily manager's reception, and a rooftop terrace. For some rest and relaxation, visit the hot tub. Free in-room WiFi is available to all guests, along with a garden and dry cleaning/laundry services.
Additional perks include:
  • Limo/town car service, tennis courts, and a front-desk safe
  • Luggage storage, a 24-hour front desk, and a TV in the lobby
  • Tour/ticket assistance, multilingual staff, and concierge services
Room features
All guestrooms at Hotel Casa Los Puntales offer thoughtful touches such as air conditioning, as well as amenities like free WiFi and safes.
Other conveniences in all rooms include:
  • Rainfall showers, free toiletries, and hair dryers
  • 32-inch LCD TVs with premium channels
  • Ceiling fans, daily housekeeping, and phones

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: WiFi (surcharge)

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle at scheduled times, on request
  • Area shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Limo/town car service
  • Shopping center shuttle (surcharge)

Food and drink

  • Free continental breakfast available daily 7:00 AM–9:30 AM
  • 1 restaurant
  • 1 bar
  • Free daily reception
  • Room service available

Things to do

  • Hot tub
  • Tennis

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Business center

Outdoors

  • Garden
  • Pool sun loungers
  • Rooftop terrace

Spa

  • Massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Handrails in stairways
  • Upper floors accessible by stairs only

More

  • Designated smoking areas (fines apply)
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Select Comfort bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 32-inch LCD TV
  • Cable channels
  • Premium channels

More

  • Free local calls
  • Iron/ironing board (on request)
  • Local maps
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Contactless check-out available

Special check-in instructions

This property offers transfers from the cruise terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 10 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 26.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 30 per vehicle (roundtrip, maximum occupancy 3)
  • Rollaway bed fee: USD 26.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash

We should mention

This property does not have elevators
If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Casa Los Puntales
Casa Los Puntales Cartagena
Hotel Casa Los Puntales
Hotel Casa Los Puntales Cartagena
Los Puntales
Puntales
Casa Los Puntales
Jadi Hotel Los Puntales
Hotel Casa Los Puntales Hotel
Hotel Casa Los Puntales Cartagena
Hotel Casa Los Puntales Hotel Cartagena

Frequently asked questions

Is Hotel Casa Los Puntales pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Casa Los Puntales?

This property doesn't offer parking.

What time is check-in at Hotel Casa Los Puntales?

Check-in start time: 3 PM; Check-in end time: anytime.

What time is check-out at Hotel Casa Los Puntales?

Check-out is at 1 PM.

Does Hotel Casa Los Puntales provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 30 per vehicle applies.

Where is Hotel Casa Los Puntales located?

Located in Cartagena Walled City, this hotel is within a 10-minute walk of Iglesia de Santo Toribio de Mangrovejo, Clock Tower, and Walls of Cartagena. Cartagena de Indias Convention Center and Bocagrande Beach are also within 1 mi (2 km).

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Hotel Casa Los Puntales Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 13 out of 46 reviews
Rating 8 - Good. 12 out of 46 reviews
Rating 6 - Okay. 10 out of 46 reviews
Rating 4 - Poor. 4 out of 46 reviews
Rating 2 - Terrible. 7 out of 46 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Gustav

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
1. poor reservation system forcing me to move; inflexible staff 2. inadequate room assignment policy. I wanted a room upstairs, but there was apparently no availability. Early next moring I saw two open unused rooms 3. poor bathroom: shower works hardly 4. low cost facility with low standards. This could be made very nice with some investment 5. Second night at Casa Quero. Just a bit more expensive, but miles nicer
Stayed 1 night in May 2022

2/10 Terrible

Paola

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El Gerente es la persona más incompetente y grosera con la que he tratado. Pésimo trato al huésped. Cero conocimiento del ramo hotelero y de servicio al cliente. No reserven aquí, una experiencia lamentable.
Stayed 1 night in Apr 2022

6/10 Okay

Maria Alice

Liked: Cleanliness, staff & service
Se fosse avaliar só os funcionários, seria nota 10
Os funcionários são muito prestativos e educados. O café da manhã é simples, mas muito gostoso. Atendimento nota 10. Mas as condições do hotel são um pouco precárias, a escada de acesso aos quartos é irregular. E tem mais escada pra chegar no café da manhã. O banheiro do quarto é muito pequeno. Mas a localização é otima
Stayed 2 nights in Feb 2022

8/10 Good

Lina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for a night!
Stayed 2 nights in Jan 2022

10/10 Excellent

Jean

Liked: Staff & service, amenities, property conditions & facilities
Great location great balcony great staff great food I give them a great rating felt very safe and free to do anything with access to the whole walled city
Stayed 3 nights in Sep 2021

4/10 Poor

LUKE

Stayed 3 nights in Oct 2021

2/10 Terrible

Harry

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
To begin with they probably don’t have the Hotel enviame in front they use a different name and it’s not in the ad address it is located on the map so when I finally found a place it was close it was nobody in the lobby I called the number and the guy told me that they have oversold all the rooms and they don’t have any room available and I was not going to get my money back because he said that I was too late doing check-in. Something that it was not true because of the page Expedia it doesn’t say that you have to check in at any certain time also he said that this is not the first time he hast to send people away because this is Hotel with overbook the owner of the hotel did not wanna face the customers he sent somebody over what’s on information that it was not accurate regarding the reservations.Arrived at the hotel 11:30 PM and it was not all the hotels close to this one so I have to look for hotels in the middle of the night in a city that we don’t know any country that we don’t know any language that we don’t speak speak
Stayed 1 night in Sep 2021

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family environment. The staff are great. The breakfast was wonderful and fresh everyday
Stayed 18 nights in Jul 2021

8/10 Good

Mónica

Liked: Staff & service, property conditions & facilities, room comfort
Engaño
La experiencia con el hotel buena, con la página mala porque ofertaron una tarifa que no era real, pague casi 20 mil pesos de más por noche. Quien me reembolsa ese dinero?? Eso se llama publicidad engañosa.
Stayed 11 nights in Jun 2021

6/10 Okay

Ezequiel, San José, Costa Rica

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room given the first day was really small, it was impossible to move around. Fortunately, the receptionist was able to upgrade my room. Breakfast was good, the service was fine overall.
Stayed 5 nights in Jan 2020

8/10 Good

Franklin

Liked: Cleanliness, staff & service, room comfort
Hotel Puntales in Old City
This hotel was amazing as far as accommodations and location for the price. However I had to check in almost 3 hours later as my room “wasn’t ready” due to some plumbing problem, which left my shower barely working. Extremely low water pressure. Other than that. The room was comfortable, staff very friendly!
Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, wonderful staff, rooms, charm, rooftop terrace.
Stayed 2 nights in Jan 2020

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities
Two locked doors to go in and out. Must ring bell and wait for someone to let you in or out, day or night. Hotel policy is they will enter your room and turn your airconditioning off when you leave room. Very loud music near by. Must be totally out of soap or toilet paper before they issue more. Breakfast isnt much and your gonna wait. Always being nickled and dimed. But the staff is extreamly nice. The policy maker needs a reality check.
Stayed 15 nights in Dec 2019

6/10 Okay

Martha

Stayed 4 nights in Oct 2019

10/10 Excellent

Wanda, Volta redonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dias coloridos!
Hotel bem localizado dentro da cidade amuralhada, equipe sempre pronta a dar informações , café da manhã com frutas, ovos mexidos e pão, manteiga e geleia. Ótimo custo beneficio. Os quartos ficam no andar de cima tendo que subir escadas e ainda há mais um lance de escadas para o café da manhã que é servido no terraço.O que para mim não representou problema, mas para pessoas com dificuldade de mobilidade a informação pode ser relevante.
Stayed 1 night in Aug 2019

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly place in great location
The hotel is in a great location, a few minutes walk from all the sights. The rooms are quite spacious, not luxurious, but with character as they within one of the old buildings of Cartagena. Breakfast was a treat, with attentive staff, served on the roof terrace.
Stayed 2 nights in Aug 2019

8/10 Good

Karen

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendo
Localização fantástica! Café da manhã continental preparado na hora e delicioso. Recomendo!
Stayed 6 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was pleasant!! I do recommend it, for the prices is great! The recepcion staff very helpful and lovely.
Stayed 2 nights in Feb 2019

10/10 Excellent

Stu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is perfect, on the outskirt of the walled city, but still in the walled city. It is nice because it is not right in the middle where all the tourist traffic is at. Perfect walking distance to everything, literally everything. the hotel staff was very helpful with questions and anything i needed. I would stay here again.
Stayed 4 nights in Jan 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was Checked into a dirty, noisy room with no window, next to reception very noisy Asked to change - not possible - until I filled in my Expedia feedback when a new room was suddenly available Much better - bigger brighter, away from noise although with a huge cockroach The next day the room I had complained about that they had denied was dirty is now being completely redecorated !
Stayed 3 nights in Sep 2018

6/10 Okay

ROSANA CRISTINA

Liked: Cleanliness
Razoável
O hotel fica bem localizado e tem funcionários muito prestativos, também é limpo(apesar de estarem em obras na recepção)! Mas tem muitos pontos negativos como: -escadas e muitos ressaltos no piso, para ir ao café da manhã, no terraço, sobe uma escada em caracol.Entre quarto e banheiro também tem degrau. - O wi-fi tem sinal fraco em muitos momentos. - O quarto de frente é muito barulhento até madrugada, por ter uma casa noturna ao redor. - Café da manhã servido na mesa com: suco/ café, leite, chá ou achocolatado, fruta(mamão, banana e melancia no pratinho)e pode optar por omelete ou sanduíche de queijo e presunto ou torradas. - Alguns objetos que estavam na cestinha do banheiro, aparentemente cortesia, na verdade não o eram e estavam na listagem do frigobar (escova dentes, pasta dente, lenço descartável)O que era cortesia apenas sabonete e shampoo(2 em 1).
Stayed 3 nights in Jul 2018

10/10 Excellent

Maykol I

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018