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"Staff was top notch. Especially Maria in the breakfast area. Property is a touch older, and could use a facelift, but it is clean, and beds are comfortable. Location is great, and the property should advertise this more. It is the closest hotel to the convention center. Just got back from a convention, and this was not one of the "official" hotels - but should have been. Myself and several others stayed here, and simply walked. Even if the conference had provided a free shuttle, we still would have walked. To give you an idea, one of our people forgot something, but during a 20 minute break, was able to go back to this property, find the item, and return, and still had 5 minutes left of the break. And this individual is a grandfather - not some 18yr old who sprinted over there. yes, it is that close. For dining, there is a shopping center just west of the hotel, that has a bunch of restaurants. It is a 2-3 minute walk. Indian, Japanese, Chinese, Steak house, sports bar, Italian, desert place, plus a small grocery store. "

"Beautiful artwork. A very original hotel. Nice pool. Great location"

"Hotel had a shuttle service to airport. Was 15 minute Uber ride to tiwn"

"Wonderful staff and service Breakfast service was top notch Servers omelet cook were great Front desk bell staff shuttle service to and from the airport were perfect Will come back "

"Very quaint. People were nice and restaurant was awesome!"

"The customer service was great. The amenities were excellent. "

"Good "

"Excellent service- clean and modern rooms"

"I booked the Balmoral because it was in the historic district downtown, so I knew we'd be in the center of the city. I wanted to see the old section and we found the Museum of Costa Rica, which is housed in an old fort, right downtown. There was an restaurant sort of attached to the hotel which was very convenient and perfect for a nice dinner. Our room was very spacious, the bathroom had been remodeled and the was was hot - a must for us! The only thing missing was a washcloth, but I had packed one so we were good. the staff was very helpful, friendly and accommodating. Overall a great experience."