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Hotel de la Cite Carcassonne - MGallery Collection

5.0 star property
Luxury hotel with a winery and a full-service spa

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Photo gallery for Hotel de la Cite Carcassonne - MGallery Collection

Seasonal outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas
Seasonal outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas
Meeting facility
Junior Suite, 1 King Bed with Sofa bed | Premium bedding, pillowtop beds, minibar, in-room safe
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Parking available
  • Spa
  • Laundry
The current price is SAR 909
SAR 1,027 total
includes taxes & fees
9 Mar - 10 Mar

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Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Suite, 1 Double Bed, Terrace

Suite, 1 Double Bed, Terrace | Premium bedding, pillowtop beds, minibar, in-room safe

Suite, 1 Double Bed, Terrace

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 1 King Bed, City View

Classic Room, 1 King Bed, City View | Premium bedding, pillowtop beds, minibar, in-room safe

Classic Room, 1 King Bed, City View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed

Premium bedding, pillowtop beds, minibar, in-room safe

Junior Suite, 1 King Bed with Sofa bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 Queen Bed, Terrace, Garden View

Premium bedding, pillowtop beds, minibar, in-room safe

Superior Room, 1 Queen Bed, Terrace, Garden View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
  • Sleeps 2
  • 1 Queen Bed

Standard Single Room, 1 Double Bed (Charming)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, Multiple Beds

Family Room, Multiple Beds | Premium bedding, pillowtop beds, minibar, in-room safe

Family Room, Multiple Beds

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Superior Room overlooking the gardens and ramparts - a king-size bed

Premium bedding, pillowtop beds, minibar, in-room safe

Superior Room overlooking the gardens and ramparts - a king-size bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

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9.0 out of 10, Wonderful, (1005)
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SAR 513 total
includes taxes & fees
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About the neighborhood

Map
Place Auguste Pierre Pont, Carcassonne, Aude, 11000

What's nearby

  • Historic Fortified City of Carcassonne - 1 min walk - 0.0 km
  • Basilica of St. Nazaire and St. Celse - 1 min walk - 0.1 km
  • Aude Gate - 2 min walk - 0.2 km
  • Theatre Jean Deschamps - 5 min walk - 0.4 km
  • Château Comtal - 5 min walk - 0.4 km

Getting around

  • Couffoulens Station - 9 min drive
  • Carcassonne (CCF-Pays Cathare) - 16 min drive

Restaurants

  • ‪Restaurant la Barbacane - ‬1 min walk
  • ‪Le Bar à Vins de la Cité - ‬1 min walk
  • ‪L'Escargot - ‬3 min walk
  • ‪Comte Roger - ‬2 min walk
  • ‪Le Trouvère - ‬3 min walk

About this property

Hotel de la Cite Carcassonne - MGallery Collection

Luxury hotel located in City of Carcassonne
You can look forward to an attached winery, a poolside bar, and a terrace at Hotel de la Cite Carcassonne - MGallery Collection. Active travelers can enjoy cycling at this hotel. Treat yourself to a deep-tissue massage, a body treatment, or a body wrap at the onsite spa. The on-site French cuisine fine-dining restaurant, La Barbacane 1 étoile, offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, with speed of 25+ Mbps, and guests can find other amenities such as shopping on site and a garden.
You'll also enjoy perks such as:
  • Swimming pool with sun loungers and pool umbrellas
  • Buffet breakfast (surcharge), bike rentals, and valet parking (surcharge)
  • An electric car charging station, a seasonal outdoor pool, and babysitting (surcharge)
  • ATM/banking services, wedding services, and a gift shop
  • Guest reviews give top marks for the helpful staff
Room features
All 59 individually furnished rooms feature comforts such as 24-hour room service and premium bedding, as well as perks like pillow menus and air conditioning.
Extra amenities include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Eco-friendly toiletries, tubs or showers, and hair dryers
  • 42-inch flat-screen TVs with cable channels
  • Free infant beds, electric kettles, and daily housekeeping

Awards and affiliations

The property is a member of Historic Hotels of the World.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered valet parking on site (EUR 30 per night; includes in/out privileges)
  • Limited onsite parking
  • Electric car charging station on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–10:00 AM: EUR 30 for adults and EUR 15 for children
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • 24-hour room service

Restaurants on site

  • La Barbacane 1 étoile
  • Bar Blbliothèque

Things to do

  • Bicycle rentals
  • Full-service spa
  • Seasonal outdoor pool
  • Shopping
  • Steam room
  • Winery attached

Family friendly

  • Babysitting (surcharge)
  • Free cribs/infant beds
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Library
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - prenatal
  • Massage - Swedish
  • Massage/treatment rooms
  • Spa open daily
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Designated smoking areas (fines apply)
  • Local artist showcase
  • Local culture & ecosystem education
  • Locally-owned & organized tours & activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soda bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Entertainment

  • 42-inch flat-screen TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Individually decorated
  • Individually furnished
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities are closed on Sunday, Wednesday, Thursday, Friday, and Saturday:
  • Outdoor pool
The following facilities are closed on Tuesday and Wednesday:
  • Full-service spa

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 20 per pet, per night
Service animals are welcome, and are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 80.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.50 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 30 for adults and EUR 15 for children
  • Uncovered valet parking fee: EUR 30 per night (in/out privileges)
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 80.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Property Registration Number FR0F532662145

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from June to September
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services, spa treatments, and private bath/onsen; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Cite MGallery Collection
de la Cite Carcassonne MGallery Collection
Hotel Cite
Hotel Cite MGallery Collection
Hotel de la Cite Carcassonne MGallery Collection
Hotel Cite Carcassonne MGallery Collection
Cite Carcassonne MGallery Collection
De La Cite Carcassonne
Hotel de la Cite Carcassonne - MGallery Collection Hotel
Hotel de la Cite Carcassonne - MGallery Collection Carcassonne

Frequently asked questions

Does Hotel de la Cite Carcassonne - MGallery Collection have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 8:00 AM–8:00 PM.

Is Hotel de la Cite Carcassonne - MGallery Collection pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 20 per pet, per night. Service animals are exempt from fees.

How much is parking at Hotel de la Cite Carcassonne - MGallery Collection?

Valet parking is available for EUR 30 per night. Limited spots are available.

What time is check-in at Hotel de la Cite Carcassonne - MGallery Collection?

Check-in start time: 4 PM; Check-in end time: midnight.

What time is check-out at Hotel de la Cite Carcassonne - MGallery Collection?

Check-out is at noon.

Where is Hotel de la Cite Carcassonne - MGallery Collection located?

Located in City of Carcassonne, this luxury hotel is steps from Historic Fortified City of Carcassonne, Basilica of St. Nazaire and St. Celse, and School Museum. Aude Gate and Museum of Chivalry, Arms & Archery are just steps away. Carcassonne Station is 27 minutes by foot.

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Hotel de la Cite Carcassonne - MGallery Collection Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 590 out of 763 reviews
Rating 8 - Good. 116 out of 763 reviews
Rating 6 - Okay. 35 out of 763 reviews
Rating 4 - Poor. 15 out of 763 reviews
Rating 2 - Terrible. 7 out of 763 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was amazing. We will be staying here again.
Stayed 1 night in Dec 2024

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 1 night in Oct 2024

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was lovely staying in the walled city and the hotel was just perfect
Stayed 3 nights in Oct 2024

10/10 Excellent

Alessandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities and good location.
Stayed 3 nights in Aug 2024

10/10 Excellent

Laura

Liked: Cleanliness, amenities, property conditions & facilities
An absolutely gorgeous hotel that is in an excellent location and with beautiful gardens right on the walls of the city. It is like an oasis and we had a fantastic time! The restaurant is also excellent, especially great value is the lunch set menu.
Stayed 2 nights in Oct 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful!!!
Stayed 2 nights in Nov 2024

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing and so kind. We loved every moment at the hotel and we only wished that we stayed longe r
Stayed 1 night in Oct 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stayed in a nice room with a deck and view during the offseason. deck might have been bigger than the room! lovely service.
Stayed 2 nights in Nov 2024

10/10 Excellent

Gaetan

Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding!
Stayed 1 night in Nov 2024

10/10 Excellent

anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service, food and location. Comfortable room. Pretty hotel
Stayed 1 night in Sep 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really goid
Stayed 2 nights in Nov 2024

10/10 Excellent

laurence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow what an unbelievable hotel with such amazing surroundings
Stayed 1 night in Aug 2024

10/10 Excellent

Xiaowen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel. The stay made my trip to Carcassonne. Everyone at the hotel, from front desk to room service, was courteous and professional. I want to specially mention Julien at the front desk, who was very helpful. Its location is very convenient for exploring the old castle area. Also I loved the hotel bakery and restaurant Chez Christine, could have eaten there every single day.
Stayed 4 nights in Oct 2024

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and quality . Welcoming staff truly good value
Stayed 1 night in Aug 2024

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a not so convenient area
Stayed 1 night in Sep 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful, the hotel was very clean and the room was beautiful. The only issue I would have is that the tub/shower was awkward.
Stayed 2 nights in Aug 2024

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was absolutely lovely and the staff professional and helpful. A must stay if in Carcassonne.
Stayed 1 night in May 2024

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning hotel
Our stay here was amazing. We made a big mistake and only stayed one night. I cannot wait to go back!
Stayed 1 night in Jul 2024

8/10 Good

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
The setting is all.
Stayed 1 night in Sep 2024

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning hotel
Our stay here was amazing. We made a big mistake and only stayed one night. I cannot wait to go back.
Stayed 1 night in Jul 2024

10/10 Excellent

Linda M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A unique and wonderful place
This was my second time at the hotel. 3 nights each. I enjoyed it so much both times. I love walking around the fortress especially after the tourists depart. The hotel is truly beautiful and the staff amazing. Nenita is a wonderful masseuse. The receptionists are so helpful. I already want to return.
Stayed 3 nights in Oct 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, ideally placed for enjoying the historic walled city. Food was fabulous, the swimming pool an oasis of joy on a warm day Staff could not have been nicer.
Stayed 2 nights in May 2024

10/10 Excellent

Joshua

Liked: Cleanliness
We were biking the canal from Sète. This was an amazing property. Even if you can’t get a reservation stop on for a drink on the terrace or the bar.
Stayed 1 night in Aug 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
outstanding property
Stayed 1 night in Aug 2024

10/10 Excellent

Markus

Liked: Staff & service, property conditions & facilities
Wonderful experience. We really enjoyed our time.
Stayed 2 nights in Jun 2024