4/10 Poor
Scott
8 December 2024
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I had booked a standard double room with this hotel but when I arrived, they told me I had been placed in an apartment across the street. This apartment required four different keys just to get into the room. The entrance was in an unsafe alley where people were smoking hookah in a van out front all night. The trip up the stairs to the apartment was very steep. The apartment itself was beautiful, but it smelled strongly of dog urine and the air conditioning was broken so two industrial fans had to be run all night. And the windows were open, which meant a lot of noise from the nightclub downstairs. A bunch of things in the apartment were broken, including the air conditioning, the shower door, some of the outlets. I complain to the staff and they tried to address the smell with an oil diffuser, but there was nothing they could do about the air conditioning. And the smell really didn’t go away.
In the morning I coordinated with the staff and Expedia to get a refund on my second night and state somewhere else. I was not happy with the hotel, but the staff did really try to address my concerns to the best of their ability.
I really feel they need to deep clean this apartment and not be double booking on travelers / putting them in alternative lodging.
Scott
Stayed 2 nights in Nov 2024