2/10 Terrible
Andrew
Traveled with family
10 Saf., 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Avoid
We booked 2 rooms for our stay in Cartel House Hotel and had problems with both.
The apartment is an afterthought with the fire escape & a dumb waiter to the kitchen both in the room. There is no lock on the door, just a code which isn’t changed after the previous guest so you can’t lock the door at all. The safe wouldn’t work and despite me reporting it to reception it was never fixed. The TVs in neither room worked, again reported it but wasn’t fixed. The plumbing in one room was faulty so there was an electric diffuser constantly running to hide the smell. The air con in the apartment only partly worked so it was very warm. The apartment is also very loud due to it being next to the lift shaft. One of the days after the room was cleaned, there was a mysterious yellow liquid in the sink (urine??)
There is a bar/lounge advertised, there isn’t one! The night porter will get you a beer which you can take to your room but no wine/spirits.
The only positives were the staff were friendly & the decor nice.
Andrew
Stayed 4 nights in Feb 2023
