Palace Hotel Canela

3.0 star property
Hotel in Canela with free breakfast and a 24-hour front desk

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your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Palace Hotel Canela

Exterior
Property grounds
Reception
Restaurant
Lobby sitting area

Reviews

8.4 out of 10

Very good

Popular amenities

  • Parking available
    Parking available
  • 24/7 front desk
    24/7 front desk
  • Breakfast included
    Breakfast included
  • Air conditioning
    Air conditioning
  • Free WiFi
    Free WiFi

Room options

Available filters for rooms
Showing 3 of 3 rooms

Deluxe Triple Room

Highlights

Air conditioning
LED TV
Hair dryer
Private bathroom
Digital channels
Hulu
Netflix
Laptop workspace
  • City view
  • Sleeps 3
  • 1 Twin Bed and 1 Queen Bed OR 3 Twin Beds

Deluxe Quadruple Room

Highlights

Air conditioning
LED TV
Hair dryer
Private bathroom
Digital channels
Hulu
Netflix
Laptop workspace
  • City view
  • Sleeps 4
  • 2 Twin Beds and 1 Queen Bed

Deluxe Double or Twin Room

Highlights

Air conditioning
LED TV
Hair dryer
Private bathroom
Digital channels
Hulu
Netflix
Laptop workspace
  • City view
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

Similar properties

About the neighborhood

Map
Av. Brasília, 280, Canela, RS, 95680-000

What's nearby

  • Cathedral of Our Lady of Lourdes - 15 min walk
  • Alpen Park - 3 min drive
  • Santa Claus Village - 10 min drive
  • Gramado Covered Street - 11 min drive
  • Gramado Central Avenue - 11 min drive

Getting around

  • Caxias do Sul (CXJ-Aeroporto Hugo Cantergiani) - 106 min drive

Restaurants

  • ‪Restaurante Sabor de Casa - ‬11 min walk
  • ‪Caracol Gourmet - ‬15 min walk
  • ‪Bistrô Sabor de Mel - ‬16 min walk
  • ‪Le Bari Cafe - ‬17 min walk
  • ‪Magnolia - Restaurante, Bar e Cinema - ‬15 min walk

About this property

Palace Hotel Canela

Property highlights
Palace Hotel Canela provides a free breakfast buffet and more. Stay connected with free in-room WiFi.
Other perks include:
  • Self parking (surcharge), an elevator, and luggage storage
  • Coffee/tea in the lobby, a 24-hour front desk, and a water dispenser
  • A TV in the lobby
Room features
All guestrooms at Palace Hotel Canela boast perks such as laptop-friendly workspaces and air conditioning, as well as amenities like free WiFi.
Other conveniences in all rooms include:
  • Bathrooms with showers and hair dryers
  • 32-inch LED TVs with Netflix, Hulu, and streaming services
  • Premium channels and housekeeping

Languages

Portuguese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Secured covered self parking on site (BRL 35 per day)
  • Limited onsite parking (max 5 spaces)
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 8:00 AM–10:00 AM
  • Coffee/tea in common area(s)

Conveniences

  • Elevator
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of towels (on request)
  • Housekeeping (on request)
  • Luggage storage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar in shower
  • Handrails in stairways
  • In-room accessibility
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-width doorways

More

  • Communal living room
  • Designated smoking areas (fines apply)
  • Romance packages available
  • Shared microwave
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 32-inch LED TV
  • Digital channels
  • Hulu
  • Netflix
  • Premium channels
  • Streaming services

More

  • Laptop-friendly workspace

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Covered self parking fee: BRL 35 per day
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
No pets and no service animals are allowed at this property

Property is also known as

Palace Hotel Canela Hotel
Palace Hotel Canela Canela
Palace Hotel Canela Hotel Canela

Frequently asked questions

Is Palace Hotel Canela pet-friendly?

No, pets are not allowed at this property.

How much is parking at Palace Hotel Canela?

Self parking is available for BRL 35 per day. Limited spots are available.

What time is check-in at Palace Hotel Canela?

Check-in start time: 2:00 PM; Check-in end time: 11:30 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Palace Hotel Canela?

Check-out is at noon. Late check-out is available for a fee.

Where is Palace Hotel Canela located?

Situated in Canela, this hotel is within a 15-minute walk of Ecoparque Sperry and Cathedral of Our Lady of Lourdes. Sequoias Park and Joao Correa Square are also within 1 mi (2 km).

Palace Hotel Canela Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 10 out of 19 reviews" "
Rating 8 - Good. 6 out of 19 reviews" "
Rating 6 - Okay. 1 out of 19 reviews" "
Rating 4 - Poor. 1 out of 19 reviews" "
Rating 2 - Terrible. 1 out of 19 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

João Paulo

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pior de todas as experiências.
Em 10mai22, reservei 2 quartos, para o período de 19nov22 a 26nov22, para uma viagem com minha esposa e nossos 2 filhos(6 e 9anos) e meus sogros de 75anos. Ao chegarmos ao hotel(por volta das 20h, depois de 1 dia inteiro de viagem) fomos impedidos de entrar no estacionamento. Vimos a funcionária fechar o portão, que estava aberto pra um carro entrar, bem na nossa vez de entrar. De longe, ela sinalizou que não tinha vagas. Estacionei o carro na rua e na recepção do hotel, a funcionária nos informou não havia vagas no hotel. Informei que tinha uma reserva, desde mai22, ela informou que o hotel lotado e que eu resolvesse com o dono. Depois de muita pressão ela entrou em contato com o dono. Depois de muito esperar nos enviaram pra um outro hotel para passarmos a noite. Nos garantiram que os outros dias de 20 a 26nov estavam garantidos no Hotel Palace Canela. Para nos alocar em outro hotel, exigiram que pagassemos a estadia completa. No dia seguinte, retornamos ao Hotel começou nossas piores noites... 1 - colchão com deformação. Um buraco no meio impedindo deitarmos com o mínimo de conforto; 2 - solicitei a troca, a funcionária da recepção, que trabalha 24h todos os dias, me informou que os funcionarios que deveriam fazer isso chegariam no outro dia. Exigi a troca e a funcionára fez. No entanto, o colchão continuava RUIM; 3 - não limparam o quarto; 4 - não trocaram as toalhas (de péssima qualidade); 5 - a noite, não fica ninguém na recepção. INSEGURANÇA! NÃO RESERVE ESTE HOTEL!
Stayed 7 nights in Nov 2022

6/10 Okay

ROMULO

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Hot palace canela
Quartos limpos e arejados, recepcao limpa e sala de estar tb, no entanto toalhas pareciam envelhecidas e encardidas, a recepcao so funcionava até 22h e pouco e hospedes batiam na porta para entrar e pela manha havia uma uma funcionária q atuava em diversas funções logo a recepcao nem sempre tinha alguem para atender os hospedes pela manhã , ou seja faltava funcionarios, cafe sem muitas opcoes, sempre faltava algo ou nao faziam a reposicao como ovos, agua, talheres fora q os hospedes tinham de pedir a uma funcionaria apenas na cozinha para repor e de procurar utensilios para tomar cafe pois a mesma tb tinha de lavar e arrumar, goteiras no salao do café, fiquei com a familia no 1 andar e escutavamos o barulho de agua da descarga,
Stayed 8 nights in Jul 2022

8/10 Good

Thaisa Rubia

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Muito bom!
Boa localização, bom atendimento. Valeu a estadia e eu voltaria a me hospedar.
Stayed 3 nights in Jun 2022

8/10 Good

Jeferson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reserva estacionamento
Há poucas vagas de estacionamento, e tem que ser solicitado com antecedência a vaga, mas isso não fica muito claro, quando se vai fazer a reserva pelos sites. Acredito que falta clareza neste requisito, no restante o hotel é ótimo!
Stayed 2 nights in Apr 2022

10/10 Excellent

Mirian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótima estadia
Ótima estadia,quarto limpo,camas boas,café excelente com bastante variedades e bem gostoso. O local do hotel é bem arborizado. Mim sentir em casa. Só não gostei do estacionamento que é pago.
Stayed 3 nights in Apr 2022

10/10 Excellent

Aline

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Pra mim é foi surpreendente incrível.
O hotel não era no centro, é em um bairro tipo residencial(muito tranquilo), mas estávamos de carro e a distância não em nada, e nem era tão longe assim, mas tirando isso o hotel é muito confortável, me senti em casa, amei tudo, o lical do café e o café eram maravilhosos, espero voltar novamente.
Stayed 3 nights in Apr 2022

10/10 Excellent

Júlia Araceli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

Greyce

Stayed 1 night in Feb 2022

10/10 Excellent

Leonardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel perto do centro de Canela. Quarto espaçoso e confortável. Funcionários atenciosos e café da manhã muito bom.
Stayed 2 nights in Feb 2022

10/10 Excellent

Márcio Resende da Costa

Stayed 1 night in Jan 2022

10/10 Excellent

Filipe Afonso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

Evandro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

8/10 Good

Fabio R

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom
Estadia muito boa, Hotel bem localizado. Se não tiver de carro fica um pouco afastado, mais de carro super tranquilo chegar nele. Limpeza e organização muito boas. Café muito bom. Ótimo custo beneficio!
Stayed 1 night in Jan 2022

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, room comfort
Ótimo custo benefício considerando a região
A cama era terrível estavam com buracos, no site selecionei a opção uma cama queensize e uma de solteira, no quarto tinha duas camas de solteiro grudadas uma na outra em vez da queensize. Não tinha limpeza diária, apenas arrumação, a pia do banheiro ficou molhada a água chegou a cair no chão, mas não secaram a pia. No site diz que tem estacionamento, mas não são para todos os hóspedes, pode chegar lá e estar lotado e quando esvazia ninguém avisa que já pode colocar o carro lá. O chuveiro e o café da manhã eram muito bons. O hotel no geral é bacana, só pecaram nas camas e na limpeza diária que podia ser melhor e a informação com relação ao estacionamento, mas pode ser uma opção com ótimo custo benefício, pois tudo nessa região é extremamente caro.
Stayed 7 nights in Jan 2022

10/10 Excellent

efraim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boa curti quartos grandes camas boas recomendo
Stayed 3 nights in Jan 2022

10/10 Excellent

Paulo Fleck

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
100% recomendo
Hotel novo.. muito limpo e organizado.. atendimento super cordial. Local um pouco afastado do centro.. mas muito rápido de chegar.. ótimo custo benefício
Stayed 1 night in Dec 2021

8/10 Good

Saimon

Liked: Cleanliness, staff & service, property conditions & facilities
Atendeu a expectativa.
Stayed 1 night in Dec 2021

8/10 Good

Luiz g

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Muito boa a estadia. O atendimento, o café da manhã maravilhosos. Deixo de sugestão para trocarem as cortinas por outras mais escuras, para o descanso ser melhor.
Stayed 1 night in Dec 2021

8/10 Good

TARCIANO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021