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Waldorf Astoria Cairo Heliopolis

5.0 star property
Pamper yourself with world-class amenities: cabanas by the pool and treatments rooms for ultimate relaxation.

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Photo gallery for Waldorf Astoria Cairo Heliopolis

Lobby
Lobby
Lobby
Exterior
Terrace/patio

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Parking available
  • Gym
  • Spa
  • Room service
The current price is SAR 673
SAR 868 total
includes taxes & fees
11 Mar - 12 Mar

Room options

Available filters for rooms
Showing 21 of 21 rooms

View all photos for King Accessible Club Room

Premium bedding, minibar, in-room safe, desk

King Accessible Club Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
  • 54 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for King, Superior Suite, 2 Bedrooms

Premium bedding, minibar, in-room safe, desk

King, Superior Suite, 2 Bedrooms

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Smart TV
  • 126 sq m
  • City view
  • Sleeps 5
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Pool View

Premium bedding, minibar, in-room safe, desk

Club Room, 1 King Bed, Pool View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
  • 44 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 1 King Bed, Balcony, Pool View

Premium bedding, minibar, in-room safe, desk

Premier Room, 1 King Bed, Balcony, Pool View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Premium bedding
  • 44 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Club Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
  • 44 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 2 Double Beds

Premium bedding, minibar, in-room safe, desk

Premier Room, 2 Double Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
  • 44 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Premier Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Premier Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
  • 44 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Connecting Rooms (Deluxe Family Connecting Room)

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Connecting Rooms (Deluxe Family Connecting Room)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
  • 86 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Room, 1 King bed, Botanical view

Premium bedding, minibar, in-room safe, desk

Premier Room, 1 King bed, Botanical view

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
  • 44 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 1 Double Bed (Botanical View)

Premium bedding, minibar, in-room safe, desk

Premier Room, 1 Double Bed (Botanical View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
  • 44 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Suite, 1 Bedroom, Terrace

32-inch Smart TV with satellite channels, iPod dock, toys

Deluxe Suite, 1 Bedroom, Terrace

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
  • 84 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for King Accessible Deluxe Room

Premium bedding, minibar, in-room safe, desk

King Accessible Deluxe Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
  • 54 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds

View from room

Club Room, 2 Double Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
  • 44 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Royal Suite

32-inch Smart TV with satellite channels, iPod dock, toys

Royal Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Smart TV
  • 256 sq m
  • City view
  • Sleeps 6
  • 1 King Bed

View all photos for Premier Room, 1 King Bed, Pool View

Premium bedding, minibar, in-room safe, desk

Premier Room, 1 King Bed, Pool View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
  • 44 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Double Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
  • 44 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
  • 44 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

32-inch Smart TV with satellite channels, iPod dock, toys

Presidential Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchenette
Dining table
  • 163 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Premier suite

Premier suite | Premium bedding, minibar, in-room safe, desk

Premier suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Smart TV
  • 94 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom

Deluxe Suite, 1 Bedroom | Premium bedding, minibar, in-room safe, desk

Deluxe Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Smart TV
  • 84 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for King, Superior Suite, 1 Bedroom

King, Superior Suite, 1 Bedroom | Premium bedding, minibar, in-room safe, desk

King, Superior Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Smart TV
  • 77 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

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Four Seasons Hotel Cairo at First Residence

  • Pool
  • Spa
  • Pet friendly
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9.4 out of 10, Exceptional, (455)
The price is SAR 713
SAR 919 total
includes taxes & fees
19 Mar - 20 Mar
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About the neighborhood

Map
Orouba Street Cairo Heliopolis, Cairo, Cairo Governorate

What's nearby

  • City Centre Almaza Shopping Mall - 5 min drive - 4.7 km
  • City Stars - 8 min drive - 7.7 km
  • Egyptian Presidential Palace - 11 min drive - 11.2 km
  • Khan el-Khalili - 14 min drive - 15.2 km
  • Cairo Festival City Mall - 18 min drive - 19.8 km

Getting around

  • Cairo Rames Station - 25 min drive
  • Cairo Intl. Airport (CAI) - 12 min drive

Restaurants

  • ‪قهوة شباب مصر للطيران - ‬13 min walk
  • ‪ليالى لبنان - ‬5 min walk
  • ‪قهوة العندليب - ‬9 min walk
  • ‪حلواني طيبة - ‬9 min walk
  • ‪البيت بيتك - ‬8 min walk

About this property

Waldorf Astoria Cairo Heliopolis

Luxury hotel near City Centre Almaza Shopping Mall
Located close to Egyptian Presidential Palace and Cairo Festival City Mall, Waldorf Astoria Cairo Heliopolis provides a poolside bar, a terrace, and a garden. Indulge in a body scrub, a deep-tissue massage, and hydrotherapy at Waldorf Spa, the onsite spa. Be sure to enjoy a meal at Brasserie Ayda, the on-site brasserie. Enjoy the 24-hour gym, as well as activities like racquetball/squash. Free in-room WiFi, with speed of 25+ Mbps, is available to all guests, along with a hair salon and dry cleaning/laundry services.
Other perks at this hotel include:
  • An outdoor pool with free cabanas and pool umbrellas
  • Valet parking (surcharge), a roundtrip airport shuttle (surcharge), and meeting rooms
  • Massage treatment rooms, tour/ticket assistance, and a front-desk safe
  • A 24-hour front desk, luggage storage, and ATM/banking services
Room features
All 252 rooms feature comforts such as 24-hour room service and premium bedding, as well as perks like laptop-compatible safes and laptop-friendly workspaces.
Other conveniences in all rooms include:
  • Highchairs, children's dinnerware, and children's books
  • Hypo-allergenic bedding, rollaway/extra beds (surcharge), and free cribs/infant beds
  • Bathrooms with rainfall showers or jetted bathtubs plus free toiletries and hair dryers
  • 32-inch Smart TVs with satellite channels
  • Wardrobes/closets, art supplies, and electric kettles

Languages

Arabic, English, French, German, Greek, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured self parking on site (USD 6 per day; includes in/out privileges)
  • Secured covered valet parking on site (USD 6 per day; includes in/out privileges)
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • 1 restaurant
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • Brasserie Ayda
  • Bar Raa
  • Peacock Lounge
  • Le Jardin Pool Bar

Things to do

  • 24-hour fitness center
  • Full-service spa
  • Outdoor pool
  • Racquetball/squash

Family friendly

  • Art supplies
  • Children's books
  • Children's dinnerware
  • Free cribs/infant beds
  • Highchair
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms
  • Toys

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms - 9

Outdoors

  • Free pool cabanas
  • Garden
  • Pool umbrellas
  • Terrace

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - Thai
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Elevator
  • Elevator door width (inches): 69
  • Hardwood flooring in room
  • Stair-free path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch Smart TV
  • iPod dock
  • Satellite channels

Food and drink

  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Restaurant dining guide
  • Shared accommodations
  • Slippers
  • Soundproofing
  • Turndown service
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from February 15 2025 to February 23 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 100.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 15 per person (one-way)
  • Covered self parking fee: USD 6 per day (in/out privileges)
  • Covered valet parking fee: USD 6 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 100.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 7:00 AM to 5:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Fairmont Towers Heliopolis Hotel Cairo
Fairmont Towers Heliopolis Ca
Heliopolis Towers Hotel
Waldorf Astoria Cairo Heliopolis Hotel
Waldorf Astoria Cairo Heliopolis Cairo
Waldorf Astoria Cairo Heliopolis Hotel Cairo

Frequently asked questions

Does Waldorf Astoria Cairo Heliopolis have a pool?

Yes, this property has an outdoor pool. Pool access is from 7:00 AM–5:00 PM. The pool will be unavailable from February 15 2025 to February 23 2025 (dates subject to change).

Is Waldorf Astoria Cairo Heliopolis pet-friendly?

No, pets are not allowed at this property.

How much is parking at Waldorf Astoria Cairo Heliopolis?

Self parking is available for USD 6 per day. Valet parking is available for USD 6 per day.

What time is check-in at Waldorf Astoria Cairo Heliopolis?

Check-in start time: 3 PM; Check-in end time: 6 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Waldorf Astoria Cairo Heliopolis?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Waldorf Astoria Cairo Heliopolis provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 15 per person applies.

Where is Waldorf Astoria Cairo Heliopolis located?

Located in Heliopolis, this luxury hotel is 3.1 mi (4.9 km) from City Centre Almaza Shopping Mall and within 12 mi (20 km) of Egyptian Presidential Palace and Khan el-Khalili. Egypt International Exhibitions Center and Tahrir Square are also within 12 mi (20 km).

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Waldorf Astoria Cairo Heliopolis Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 56 out of 64 reviews
Rating 8 - Good. 5 out of 64 reviews
Rating 6 - Okay. 3 out of 64 reviews
Rating 4 - Poor. 0 out of 64 reviews
Rating 2 - Terrible. 0 out of 64 reviews

10/10

Cleanliness

9.8/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

sherry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and the room was luxurious
Stayed 2 nights in Dec 2024

10/10 Excellent

Sophia

Liked: Amenities
They should add Nigeria food in their menu
Stayed 3 nights in Feb 2025

10/10 Excellent

Atif

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sublime service and facilities!
Stayed 3 nights in Dec 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
This is the best hotel you will ever stay at! The staff is truly what makes this place amazing! I really enjoyed getting away and staying at the Waldorf Astoria Heliopolis in Cairo. I want to personally than Noon who works in the Rosetta Club for taking care of me everyday while I was getting a lot of work done. She is truly amazing at her job! Can’t wait to go back and stay again and see the amazing staff again!
Stayed 3 nights in Feb 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean, modern with courteous staff. It is a little distance from the city center but it was a welcomed escape from the bustling of the city after I was finished with my tours.
Stayed 3 nights in Dec 2024

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff. We especially enjoyed Sayed, the friendly porter. Breakfast is fabulous. We enjoyed our stay!
Stayed 2 nights in Dec 2024

10/10 Excellent

Abdulrahman

Liked: Cleanliness, amenities, property conditions & facilities
Slow check in and out.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel was amazing the look, cleanliness, employees, helpfulness, restaurants, and just the atmosphere and hospitality was second to none. This was one of the best hotels that I’ve stayed at and I’ve been to a lot in multiple countries. This is a must stay if you visit Cairo. Words cannot explain it you just have to see for yourself.
Stayed 7 nights in Dec 2024

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is pristine - service amenities food room and access. However be advised you are visiting a country that is very poor and once you step outside of the hotel it feels unsafe anywhere you go.
Stayed 1 night in Nov 2024

10/10 Excellent

Sree

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place
Stayed 2 nights in Jul 2024

10/10 Excellent

bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible and safe property for a space to stay in Cairo while exploring the city. A little further away ( although closer to the airport ) but worth it. Far more luxurious and far better food than the Four Seasons and other premium hotels in the city.
Stayed 4 nights in Oct 2024

10/10 Excellent

Ayman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Dec 2024

10/10 Excellent

Samah Mohamed Nabil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience which I always expect from Waldorf hotels. The staff were over friendly.
Stayed 2 nights in Jul 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend 100% - Beautiful Hotel
The Waldorf Astoria is one of the best hotels we have ever stayed at... It is stunning and for travellers who want luxury, convenience and an unforgettable stay, this is the place. The hotel oozes quality. The staff are fantastic, the rooms (we were upgraded to a suite) are beautiful, spacious and clean. The facilities, including restaurant and pool are also excellent. The staff were friendly and accommodating. I would not stay anywhere else in Cairo - by far the best hotel for miles around. Recommend without reservation... see my photos - they speak for themselves!
Stayed 3 nights in Nov 2024

6/10 Okay

Marcus

Liked: Cleanliness, amenities, property conditions & facilities
Easy access by the airport and the facility is very nice as it is brand new - but staff and service leave much to be desired. Hotel arranged services cost over $80 to and from the airport (10 minute drive). After arriving at the airport we waited 30 minutes to check in. In the morning we were given incorrect information about breakfast times.
Stayed 1 night in Jan 2025

10/10 Excellent

Khidir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property, close to the airport. The staff is very helpful and pleasant. Omar from reception went over and above to make sure our check in was very quick and seamless.
Stayed 1 night in Aug 2024

10/10 Excellent

Rubylyn

Liked: Cleanliness, staff & service, property conditions & facilities
Service was great! Property was very clean and the staff was very polite and helpful. Room was Bryan’s the lobby was beautiful
Stayed 9 nights in May 2024

8/10 Good

Yomna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay. The only let down was the breakfast the pastries were not fresh.
Stayed 1 night in May 2024

6/10 Okay

Samar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was as expected and top notch, the reason for dropping 2 stars is the check out experience, the receptionist charged us 100 pound for a regular water bottle that was stored in the mini bar fridge, it was not listed on the menu that they charge for the same water we get in the room if it is stored in the fridge, he also claimed he does not have 7 pounds to give us the change back. I asked him regarding purchasing one of the feather pillows and he could not give a straight forward answer! Overall it just felt like classic cairo streets hassle experience. The rest of the stay and engagement with everyone else was excellent 👌 check in and housekeeping was outstanding The pool also was OOO, i understood it is winter, but we should at least be notified ahead of time the the pool won't be closed
Stayed 3 nights in Feb 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet after business of Cairo
Stayed 5 nights in May 2024

8/10 Good

Uroosa

The waiters are not engaged at all …they wander about seemingly aimlessly looking busy but dysfunctional Also they don’t seem to have basic communication skills They were very slow to understand if at all and often wouldn’t say if they didn’t understand This left us often feeling we weren’t going to get what we asked for This happened at lot at breakfast Sadly ruined our experience and last day especially when our breakfast order was nearly 1 hour late Reception , hostesses , hospitality & doormen were super
Stayed 4 nights in Dec 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Took pictures at the hotel for the night before our wedding. The hotel is beautiful and the rooms are very modern. Probably the cleanest hotel in Cairo
Stayed 1 night in Nov 2023

10/10 Excellent

Dalj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Waldorf for 2 nights with our children, and we absolutely loved the hotel. The staff couldn’t do enough for us. They were so helpful, and attentive. They helped to organise our trip to see the pyramids, easily and we were so happy. We paid attention to the children and were so friendly. We would definitely be back.
Stayed 2 nights in Jun 2024

10/10 Excellent

Ryan

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in Jun 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Abanoub Samir best service ever
This was an extraordinary experience. The staff were all exceptional. Our bar tender and waiter on several evenings Abanoub Samir was excellent. Abanoub made our stay that much better. He went far and above his duties to take care of us and make us feel welcome and special. We already have plans to come again and stay at the Waldorf Astoria Cairo Heliopolis!!
Outside bar area
Stayed 3 nights in Apr 2024