The staff, from front desk to housekeeping, doorman and bellhops are friendly and professional. They definitely made me feel welcomed and appreciated, and I appreciated them too. Outstanding on that matter.
My unit was spacious — I was aware of the condition/age of the hotel prior to booking so to be honest my expectations were met for what it was. As a female solo traveller, I felt safe, which was very important, the bed was cozy, I had a great view of the Nile with two balconies. I took advantage of the breakfast add-on, which is next door in the cafe—highly recommend. Also I will add check in is 3pm but my flight landed at 7am and they were happy to let me check in once I cleared the airport.
Lighting in the bedroom needs to be improved. Wifi in the bedroom isn’t consistent. The bathroom wasn’t cleaned thoroughly. I had two beds and the first one I was ready to crawl into had someone else’s hair in the bedding and pillowcase.