Manager, & office staff do not communicate properly. The manager & reception refused me & husband as a hotel guest. after 20 hours traveling,I arrived at hotel (at night);
The manager refused to accept my registered marriage certificate. I have been married for one year and half, & have never been denied as a guest in hotels. The manager told me to go to another hotel; Obviously he is unaware of what a registered legal signed stamped marriage certificate looks like. The sales office confirmed my reservation a month ago, & I informed them of my marriage certificate. There seems to be no professional communication between the sales office & the reception. The reception & manager were extremely rude, disrespectful, & I hope Expedia discontinues business with Beirut hotel.