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"VERY DISAPPOINTING. I would not stay here again. DO NOT trust what it shows in the website.The hotel is very old, poorly maintained, empty, has very weird art and is extremely understaffed. This hotel had all terme pools and spa services closed which was the only reason why we booked. This hotel may have been great 40 years ago but unfortunately it's one of Italy's struggling spa resorts. Hotel management agreed to refund the rest of our stay and after we left refused. We communicated with translator app and a manger that seemed to understand that we came for services that were not available speaking english well. "

"Convenient location. Walking distance to the reggia and dining. "

"Excellent property and wonderful and super welcoming staff! Highly recommend for a true Tuscan experience! "

"Road trip booked on route. Great location and staff at front seat very helpful and gave us a map on checkin to make sure we made most of the overnight stay. Walkable to all local attractions. Would definitely stay again if we are passing."

"The staff was friendly and professional, Restaurant had great food and service was excellent!! Property well maintained with clean rooms! I will stay again when I return for vacation!"

"We stayed for a night and were pleasantly surprised! The staff were very nice, free parking across the street and good breakfast! "

"Delicious sushi place right down the street! Nice hotel and staff and easy parking We had a great stay here "

"Large room which was clean and tidy. Large spa bath and beautiful views from the balcony. Pretty garden and a field next door to walk the dog. Staff very friendly and efficient. "

"If you travel from US under any circumstance do not accept room 108!!! Nothing was working in that room : fridge, AC, TV, shower was leaking water outside of the shower and the drain was really slow. After numerous complaints our room was changed after 24 hours of suffering (96 degrees F). Immediately after we moved, the room was assigned to a different guest from the US. The only positive: housekeeping is great and location. The breakfast is mediocre. The palace is about 30 min walking distance, and grocery store 2 min walk. The electricity works only if you have a special key plugged in, so when you leave the room everything is shut down including the fridge (if you’re lucky to get a working one). Will never return!!! "