2/10 Terrible
M
Traveled with family
22 December 2024
Liked: Staff & service
Disliked: Property conditions & facilities
I did not enjoy my stay here at this resort. I was “invited” to a VIP breakfast during my stay so the staff could market their Viva Membership. The funniest thing was they did not want to discuss the issues we encountered such as, moldy air conditioning, which we identified as soon as we went in the room and were advised the smell would go away. It did not. There were no less than 4….more than 5 minute blackouts and the resort went black each time. My children were unable to swim in the sea due to riptides and the pool was used for activities that I felt were inappropriate for children. The buffet was not appetizing with hotdogs being offered as a healthy alternative??? Thank god there was soup. The staff was polite and courteous until they weren’t so all around bad trip. Won’t be returning. Oh and a suggestion please don’t compare yourselves to Lifestyles, you can’t compete and from what I see the facilities need a FULL overhaul. Doors have to be slammed closed, AC cannot be controlled and the hot water is scarce.
M
Stayed 3 nights in Dec 2024