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"The staff and service at this hotel were top notch - so pleasant and helpful. The property was very clean and had an necessary amenities. The hotel is also very centrally located, making getting around the city a breeze. The only thing that requires improvement, from my perspective, is adjusting the water temperature in the shower as the flow is not consistent (scalding one moment, cold the next). On the plus side, water pressure was excellent. "

"Everything was perfect except the lady in the reception If it were not for her, 5 star hotel"

"It's a nice place to stay. The only problem is the room is only for one person, for couple you have to add more money. "

"The staff are amazing! Everyone goes the extra .mile and thet exceed expectations every time. Our company uses this hotel often and will continue to do so. Value for money and good located."

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"Ubumwe has always been a top choice for my visits to Rwanda"

"Hotel staff was amazing. They made my stay extraordinary. They really seemed to care about their customers. Food was outstanding. The location was very good. If I ever return I would definitely stay here again."

"Excellent staff, very collaborative with top priority to accomodate best needs of the customer. The roof top restaurant is really excellent. Location is very good not far from Kigali Heights mall"

"The check in went well and rapid."

"The staff were very helpful and the place whilst spartan is clean. Breakfast was a bit hit and miss but the views over Kigali whilst eating were brilliant. "

"I enjoyed my stay; the staff was very welcoming."