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Best Western Priory Hotel

3.0 star property
Hotel in Bury St Edmunds with a 24-hour front desk and a coffee shop

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Best Western Priory Hotel

Exterior
Superior Room, 1 Double Bed, Non Smoking | Desk, blackout drapes, iron/ironing board, free WiFi
Bar (on property)
Food and drink
Bar (on property)

Reviews

7.8 out of 10

Good

Popular amenities

  • Breakfast available
  • 24/7 front desk
    24/7 front desk
  • Bar
    Bar
  • Room service
    Room service
  • Laundry
    Laundry
  • Pet friendly
    Pet friendly
The price is SAR 318
SAR 372 total
includes taxes & fees
1 Dec - 2 Dec

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Classic Room, 1 Twin Bed, Non Smoking

Desk, blackout drapes, iron/ironing board, free WiFi

Classic Room, 1 Twin Bed, Non Smoking

Highlights

Heating
Connecting rooms available
LCD TV
Sofa bed - double
Blackout drapes/curtains
Private bathroom
Hair dryer
Coffee/tea maker
  • 30 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Room, 1 Double Bed, Non Smoking

Superior Room, 1 Double Bed, Non Smoking | Desk, blackout drapes, iron/ironing board, free WiFi

Superior Room, 1 Double Bed, Non Smoking

Highlights

Heating
Connecting rooms available
LCD TV
Sofa bed - double
Blackout drapes/curtains
Private bathroom
Hair dryer
Coffee/tea maker
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 1 Double Bed, Non Smoking

Classic Room, 1 Double Bed, Non Smoking | Desk, blackout drapes, iron/ironing board, free WiFi

Classic Room, 1 Double Bed, Non Smoking

Highlights

Heating
Connecting rooms available
LCD TV
Sofa bed - double
Blackout drapes/curtains
Private bathroom
Hair dryer
Coffee/tea maker
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking | Desk, blackout drapes, iron/ironing board, free WiFi

Family Room, Multiple Beds, Non Smoking

Highlights

Heating
Connecting rooms available
LCD TV
Sofa bed - double
Blackout drapes/curtains
Private bathroom
Hair dryer
Coffee/tea maker
  • 40 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed

View all photos for Classic Room, 2 Twin Beds, Non Smoking

Classic Room, 2 Twin Beds, Non Smoking | Desk, blackout drapes, iron/ironing board, free WiFi

Classic Room, 2 Twin Beds, Non Smoking

Highlights

Heating
Connecting rooms available
LCD TV
Sofa bed - double
Blackout drapes/curtains
Private bathroom
Hair dryer
Coffee/tea maker
  • 30 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 2 Twin Beds, Non Smoking

Superior Room, 2 Twin Beds, Non Smoking | Desk, blackout drapes, iron/ironing board, free WiFi

Superior Room, 2 Twin Beds, Non Smoking

Highlights

Heating
Connecting rooms available
LCD TV
Sofa bed - double
Blackout drapes/curtains
Private bathroom
Hair dryer
Coffee/tea maker
  • 30 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Room, 1 Double Bed, Non Smoking

Executive Room, 1 Double Bed, Non Smoking | Desk, blackout drapes, iron/ironing board, free WiFi

Executive Room, 1 Double Bed, Non Smoking

Highlights

Heating
Connecting rooms available
LCD TV
Sofa bed - double
Blackout drapes/curtains
Private bathroom
Hair dryer
Coffee/tea maker
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior

Dragonfly Hotel Bury St Edmunds

Parking included
Free WiFi
Restaurant
Breakfast available
7.6 out of 10, Good, (942)
The price is SAR 237
SAR 279 total
includes taxes & fees
24 Nov - 25 Nov
Dragonfly Hotel Bury St Edmunds

About the neighborhood

Map
Mildenhall Road Suffolk, Bury St Edmunds, England, IP32 6EH

What's nearby

  • St Edmundsbury Cathedral - 3 min drive - 2.2 km
  • The Apex - 3 min drive - 2.4 km
  • Greene King Brewery - 4 min drive - 2.6 km
  • Bury St Edmunds Abbey - 5 min drive - 2.8 km
  • Ickworth House - 11 min drive - 9.9 km

Getting around

  • Bury St Edmunds Station - 12 min walk
  • Stansted Airport (STN) - 57 min drive

Restaurants

  • ‪Lake Avenue Fish Bar - ‬10 min walk
  • ‪Greengage - ‬10 min walk
  • ‪Subway - ‬17 min walk
  • ‪Tollgate - ‬1 min walk
  • ‪The Old Cannon Brewery - ‬17 min walk

About this property

Best Western Priory Hotel

Hotel in the city center
Consider a stay at Best Western Priory Hotel and take advantage of a terrace, a coffee shop/cafe, and a garden. The on-site restaurant, Garden Restaurant, offers breakfast, lunch, dinner, and al fresco dining. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
Other perks include:
  • Free self parking
  • Full breakfast (surcharge), express check-out, and express check-in
  • Barbecue grills, 1 meeting room, and a porter/bellhop
  • Guest reviews say great things about the helpful staff
Room features
All guestrooms at Best Western Priory Hotel boast comforts such as 24-hour room service, in addition to amenities like free WiFi.
More amenities include:
  • Bathrooms with showers and free toiletries
  • Electric kettles, heating, and daily housekeeping

Languages

English, Spanish, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Full breakfast available for a fee 7 AM–9:30 AM on weekdays and 8 AM–10 AM on weekends: GBP 12.95 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Garden Restaurant

Family friendly

  • Laundry facilities
  • Sofa bed

Conveniences

  • Banquet hall

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop

Business services

  • Meeting room

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Heating
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • LCD TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: GBP 15.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 10 per pet, per night
Service animals are welcome, and are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 12.95 per person
  • Pet fee: GBP 10 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: GBP 15.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Priory Hotel Bury St Edmunds
Best Western Priory Hotel
Best Western Priory Bury St Edmunds
Best Western Priory
Priory Hotel Bury St Edmunds
Best Western Priory Hotel Hotel
Best Western Priory Hotel Bury St Edmunds
Best Western Priory Hotel Hotel Bury St Edmunds

Frequently asked questions

Is Best Western Priory Hotel pet-friendly?

Yes, pets are allowed at this property. There's a fee of GBP 10 per pet, per night. Service animals are exempt from fees.

How much is parking at Best Western Priory Hotel?

Self parking is free at this property.

What time is check-in at Best Western Priory Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Best Western Priory Hotel?

Check-out is at 11 AM. Late check-out is available for GBP 15.00 (subject to availability).

Where is Best Western Priory Hotel located?

Located in the heart of Bury St Edmunds, this hotel is within 1 mi (2 km) of CurveMotion, Moyse's Hall Museum, and Bury St Edmunds Art Gallery. The Malthouse Project and The Apex are also within 2 mi (3 km). Bury St Edmunds Station is 12 minutes by foot.

Best Western Priory Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 172 out of 565 reviews" "
Rating 8 - Good. 207 out of 565 reviews" "
Rating 6 - Okay. 113 out of 565 reviews" "
Rating 4 - Poor. 49 out of 565 reviews" "
Rating 2 - Terrible. 24 out of 565 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

David

Disliked: Property conditions & facilities
heating did not work
Stayed 1 night in Nov 2024

4/10 Poor

Manuel

Business traveler
Disliked: Cleanliness
Expensive for that quality
Stayed 1 night in Sep 2024

8/10 Good

hilary

Traveled with partner
Liked: Staff & service
The property seemed tired and in need of renovation
Stayed 1 night in Sep 2024

8/10 Good

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Uncomfortable bed, changed no problem.
Original garden room had an uncomfortable. Bed. Hotel changed room to upgraded superior room at no extra charge. This room had a comfortable bed and pleasant outlook. The room was unusual in that all light controls were on the RHS of the bed. the person on the LHS had no light controls at all. The bedside reading light had no seperate control. The staff were all very pleasant and willing to please. The breakfast was good.
Stayed 4 nights in Aug 2024

4/10 Poor

Daniel

Business traveler
Disliked: Staff & service, room comfort
Below expectations
No one at receptions during stay, must have walked through the reception 6/7 times. Room doesn’t have AC and the tiniest fan is provided, way too hot. Sat outside the bar area for 45 minutes without service even after telling staff I’d be out there. Ended up going to the pub across the road which had excellent service. No TV remote in room.
Stayed 1 night in Aug 2024

10/10 Excellent

Lee

Disliked: Cleanliness
Stayed 3 nights in Aug 2024

10/10 Excellent

Lee

Business traveler
Liked: Property conditions & facilities
nice stay. excellent staff
Stayed 4 nights in Aug 2024

2/10 Terrible

Brian

Disliked: Staff & service, property conditions & facilities
Never Again
The room was all right . But there was no room cleaning overnight. The beds were not remade and we found the towels still in the bath. If it had not been for the biscuits being changed, we would not have known that anyone had been in there. The TV had limited channels and kept cutting out We had dinner in the hotel on the first night. It was dire. Terrible tough inedible lumps of chicken in the curry and the smallest piece of over-microwaved sea bass ever. Not at all what we would expect from Best Western
Stayed 2 nights in Aug 2024

8/10 Good

Raymond

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2024

6/10 Okay

Miss S

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveler

Business traveler
Liked: Room comfort
Disliked: Staff & service
Did the job.
Completely soulless as you enter Reception. All managed using computer screens. No humans present. Directions to my room were terrible. Given it is an old building with bolt-ons, I ended up asking the chef where to find my room. You go through a maze of corridors, and up and down stairs like a fiddler's elbow. Room was OK. Welcome folder a little dated, but boiled sweets and decent tea and coffee facilities nice touch. Can't fault the food, as went across the road to the pub for dinner. Breakfast was OK, same staff both days.
Stayed 2 nights in Aug 2024

10/10 Excellent

Joanna

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Lee

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable stay. excellent staff
Stayed 4 nights in Jul 2024

8/10 Good

michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Nice Staff lovely Rooms zgood breakfast easy parking Sorted.
Stayed 1 night in Jun 2024

8/10 Good

John

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite a pleasant stay.
Stayed 2 nights in Jun 2024

6/10 Okay

Pat

Liked: Staff & service
Bathroom wasn’t very clean especially soap dispensers and bath… dust on skirting boards and doors. Stains on duvet and sheet
Stayed 2 nights in Jun 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, tall people beware
Very clean, easy check in, good location and comfy bed. Due to the age of the main building, our room had restricted room due to sloped ceiling. Fine for shorter people, something to lookout for if you are over 6ft. Breakfast and staff were all nice. Free parking was a nice perk
Stayed 1 night in Jun 2024

8/10 Good

Adenike

Stayed 2 nights in Jun 2024

2/10 Terrible

Janine

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

2/10 Terrible

Ayesha

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
dated, overpriced, rude staff
Stayed 1 night in Jun 2024

4/10 Poor

Tony

Business traveler
Unmanned reception needs work! But nice towels
One night stay for business - outside appearance of the property is good - nice gardens and terrace area. Check in us unmanned - with two self service consoles - the check in process was problematic as the console generated 3 room keys - i asked for 1 but none appeared to be programmed as there was no indication of which room i was in. I am pretty tech savvy but this process had me flummoxed! I had to hunt down a staff member to get a room key. Rooms were OK, functional, I stayed in one of the garden roms - nice towels though. The hotel provided tea a, coffee and biscuits and a jar of boiled sweets and palma violets - random! Breakfast we also good - plenty to eat - the usual faire. Check out - similar to check in - un manned - the checkout software asked if i wanted my invoice emailed - replied - yes - but the email address was wrong - did I want to change it? yes - but no option to delete the existing email address no member of staff around to ask. Conclusion hotel is OK but maybe need a little TLC in the guest rooms but the check-in check-out needs some work!
Stayed 1 night in Jun 2024

2/10 Terrible

Liam

Disliked: Staff & service, property conditions & facilities
Do not stay here
I stay in a lot of hotels for work. This has to be one of the worst I have stayed at. The automatic check in didn’t work, after eventually finding someone in the bar, they tried to tell me it was my fault and then charge me for a room I had already paid for. Very few staff at all, very poor attitude. Another couple I was with found a turd in their toilet bin (I kid you not). I don’t normally leave reviews, but please save yourself money and don’t stay here.
Stayed 1 night in May 2024

6/10 Okay

Zeilie

Stayed 1 night in May 2024

2/10 Terrible

Mike

Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible
The room was old and tired, the bathroom was in very poor condition, the shower sounded like it going to take off, the bath panel was cracked and poorly fitted, the soap dispensers we’re disgusting, the carpet in the main room was heavily stained, I can go on but you need to get this sorted.
Stayed 1 night in May 2024

6/10 Okay

Christine

Traveled with family
Liked: Room comfort
Disliked: Cleanliness
Stayed 2 nights in May 2024