4/10 Poor
David
9 December 2024
Liked: Cleanliness, amenities, property conditions & facilities
The day before my check in,I realised that check in was from 2pm.I messaged the hotel directly about the possibility of an earlier check in as I needed to get to the football stadium for the 3pm kick off.I received good replies about a possible earlier check in from Glenda which was helpful.So upon check in I was informed by Bill that I’m early and the only way I could check in early was to become a member,I wasn’t informed of any extra costs with this,so not knowing this I agreed to sign up.After signing up I was informed it would be an extra £87.90.As I felt pressured I paid this,so in total I paid £187.90 for one nights stay.If I had been informed before check in I would have made other arrangements so I’m not impressed atall,because of this I will not be using Holiday Inn again.I felt pressured on check in and it ruined my experience.It was a real shame because the rooms are nice and the bed was very comfortable.
David
Stayed 1 night in Dec 2024