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"Before arriving I was in email contact with Joseph, the concierge whom answered every question, arranged a van from the hotel. During the trip our companion broke her wrist and was ambulance driven to the hospital where her and her husband sat in Limbo for 4 hours. I called Joseph whom explained while healthcare was good in Malta, the state run hospital was short handed and could be a full day disaster; instead he suggested a private hospital we switched to whom triaged, xrayed, diagnosed and cast her arm in 2hours total! Joseph made a bad situation so much better. Sunny and the breakfast staff were stellar as was the maids, grounds keepers and Amy in reception whom we purchased a very fair priced upgrade for the room. We have traveled all over the world and this property was perhaps the best we had ever been. It wasn’t the fancy stone, spacious rooms, beautiful pools though they were certainly present; it was the people who made the difference. I will take the accounts of my experience back with me to North East Ford as the Dragonara exemplifies everything we stand for. Lann Rubin II Founder North East Ford North East Service Center"

"Excellent well managed and well located property, friendly helpful and courteous staff great facilities very clean and organised "

"Best resort ever! Also great food and updated accommodations. So luxurious we could live there! Lots of toddlers at the pool and in the hot tub though. "

"Fantastic stay, exceeded our expectations, we will return, great value."

"The breakfast at the facilities is excellent. Really enjoyed the perk of executive club with daily Tea and Coffee availability with nibbles. David, at the bar was very good! "

"Wonderful stay! "

"The view across the bay is beautiful and the room service and mid evening turndown service is impeccable."

"Loved Malta stay at Grand Hotel Excelsior. The moment we walked in we were greeted by friendly staff and welcome drink. Raj Kumar was very friendly and helpful from front desk. He guided us on taking the Gozo day trip on our own. Excellent customer service by Raj and all others at the hotel. Reading some negative reviews on the hotel I was bit hesitant on booking, but the hotel exceeded our expectations. Hotel is walkable to the main center of Valleta. Rooms were spacious with daily housekeeping. We enjoyed our stay three days stay with Excelsior. Breakfast was good with ample choices. We would certainly stay here on our next Malta trip. Highly recommend it. "

"Great customer service, clean rooms excellent property and advice. Bill or Bob at reception and Jeewon provided excellent service. Additionally the restaurant supervisor, provided excellent service!! Keep this staff, to keep happy customers! "