2/10 Terrible
Byron B.
19 January 2025
Liked: Cleanliness
Deceptive Listing: Indoor Fireplace hasn't worked for over a year!!!
The gas lines are intentially disconnected so fire place will not work. I sent a video and pictures to VACASA (property management) and they did NOTHING for us. They said they sent this info. to the local property manager & owner and nothing was ever done even though they continually said they would send someone out to fix it starting on day 2 of our 16 day stay. We had to contact VACASA almost every other day for an update once no one showed up. For paying close to 3,000, we expect everything would be like the property listing description to be. We wanted a property with a fireplace and hot tube but found this property without a hot tube but it said in the LISTING TITLE and the FIRST SENTENCE OF THE DESCRIPTION that the fire place works!!!!!!!!! So we booked it looking forward to a working fireplace. VERY DISSAPOINTED that the fireplace didnt work while IT SNOWED during our stay. Vacasa never made an effort to make it right. I will never rent another place with VACASA. Also, general property maintenance noting: (decking boards need work, numerous major deep ruts in final driveway approach need repaired.) Kitchenware needs updating. American Flag holder was broken upon arrival and both (2) ourdoor grill propane tanks were almost empty at arrival. Large cold air draft under front door.We do not like making a bad review but this has been an ongoing issue with this property after talking with multiple people at VACASA during our stay.
Byron B.
Stayed 16 nights in Nov 2024