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Smartflats - Pacific

3.0 star property
Hotel in Brussels, a short walk to La Grand Place

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Photo gallery for Smartflats - Pacific

Exclusive Room, 1 Queen Bed, Non Smoking | Soundproofing, iron/ironing board, free WiFi, bed sheets
Standard Room, 1 Double Bed | Bathroom | Hair dryer, towels
Design Room, 1 Double Bed | Soundproofing, iron/ironing board, free WiFi, bed sheets
Premium Room, 1 Queen Bed | Soundproofing, iron/ironing board, free WiFi, bed sheets
Exterior

Reviews

7.2 out of 10
Good

Popular amenities

  • Room service
  • Free WiFi

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed | View from room

Superior Room, 1 Queen Bed

Highlights

Balcony
Soundproofed
Heating
Flat-screen TV
Clothes dryer
Private bathroom
Hair dryer
Satellite channels
  • 16.5 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Double Bed

Soundproofing, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Double Bed

Highlights

Soundproofed
Heating
Flat-screen TV
Clothes dryer
Private bathroom
Hair dryer
Satellite channels
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for City Room, 1 Queen Bed, Non Smoking

City Room, 1 Queen Bed, Non Smoking | View from room

City Room, 1 Queen Bed, Non Smoking

Highlights

Soundproofed
Heating
Flat-screen TV
Clothes dryer
Private bathroom
Hair dryer
Satellite channels
Wardrobe or closet
  • 12.5 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Map
Rue Antoine Dansaert 57, Brussels, 1000

What's nearby

  • Brussels Christmas Market - 4 min walk
  • La Grand Place - 6 min walk
  • Manneken Pis Statue - 9 min walk
  • Royal Palace of Brussels - 19 min walk
  • Tour & Taxis - 20 min walk

Getting around

  • Bourse-Beurs Station - 4 min walk
  • Brussels Central Station - 12 min walk
  • Brussels Airport (BRU) - 27 min drive

Restaurants

  • ‪Noordzee - Mer du Nord - ‬2 min walk
  • ‪De Markten - ‬1 min walk
  • ‪De Markten - ‬1 min walk
  • ‪NONA Pasta - ‬3 min walk
  • ‪Fin de Siècle - ‬2 min walk

About this property

Smartflats - Pacific

Hotel near La Grand Place
Close to Tour & Taxis, Smartflats - Pacific has plenty to offer. Guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Limo/town car service, multilingual staff, and luggage storage
  • Smoke-free premises and laundry services
Room features
All guestrooms at Smartflats - Pacific offer comforts such as free WiFi and sound-insulated walls.
Extra amenities include:
  • Dryers and irons/ironing boards
  • 80-cm flat-screen TVs with satellite channels

Languages

Dutch, English, French, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Limo/town car service

Food and drink

  • Room service available

Family friendly

  • Soundproofed rooms

Guest services

  • Luggage storage
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Heating

Bathroom

  • Hair dryer
  • Towels

Entertainment

  • 80-cm flat-screen TV
  • Satellite channels

More

  • Dryer
  • Iron/ironing board (on request)
  • Soundproofing

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: EUR 25

Special check-in instructions

There is no front desk at this property
Guests must contact the property for check-in information
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Access methods

Lockbox

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 4.24 per room, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out fee: EUR 25 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts major credit cards; cash is not accepted

Property is also known as

Pacific Café Brussels
Pacific Café Hotel
Pacific Café Hotel Brussels
Smartflats Pacific
Pacific Café Hotel
Smartflats - Pacific Hotel
Smartflats - Pacific Brussels
Smartflats - Pacific Hotel Brussels

Frequently asked questions

Is Smartflats - Pacific pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Smartflats - Pacific?

Smartflats - Pacific doesn't offer parking.

What time is check-in at Smartflats - Pacific?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at Smartflats - Pacific?

Check-out is at 11:00 AM. Late check-out is available for EUR 25 (subject to availability).

Where is Smartflats - Pacific located?

Located in Lower Town, this hotel is within a 10-minute walk of St. Catherine's Square and La Grand Place. Halles de Saint-Gery and Brussels Stock Exchange are also within 5 minutes. Bourse-Beurs Station is only a 4-minute walk and Sainte Catherine-Sint Katelijne Station is 5 minutes.

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Smartflats - Pacific Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 77 out of 306 reviews
Rating 8 - Good. 123 out of 306 reviews
Rating 6 - Okay. 42 out of 306 reviews
Rating 4 - Poor. 27 out of 306 reviews
Rating 2 - Terrible. 37 out of 306 reviews

8.0/10

Cleanliness

7.6/10

Staff & service

5.6/10

Amenities

7.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Tesfaye

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No personal very difficult check in and check out time every thing is not good never again
Stayed 1 night in Sep 2023

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay away from this place, all pics are wrong, bathroom smells terrible, sink clogged, no tv remote control
Stayed 2 nights in Nov 2023

2/10 Terrible

JOSEP M

Disliked: Cleanliness, staff & service, property conditions & facilities
I booked a luxury room and I paid an extracharge for it. The reality, the standard one, no answers to my claims, netither for expedia and Pacific Hotel.
Stayed 3 nights in Jun 2023

8/10 Good

Simon

Liked: Cleanliness, staff & service
Flat was as needed but more lighting would have been good and ac was not working

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, amenities
Great location and easy access. However my room was on the top floor and the floor was very warped. The floor buckled about 6 inches high, a huge tripping issues which i tripped on several times but thankfully caught myself before falling. Very dangerous in the night, so i left the light on all night. They need to takecare of this asap. I was shocked they could even rent a room like that.
Stayed 1 night in Nov 2023

8/10 Good

Lukas

No reception. No housekeeping unless extra additional payments. Dirty carpets
Stayed 5 nights in Sep 2023

2/10 Terrible

Bengt

Disliked: Cleanliness, staff & service, property conditions & facilities
This is not a hotel. It’s an apartment that is used as a hotel. No elevator (6 floors), no actual lobby or person, person who manages the support email is not very responsive. Sent email showing the broken bed and I’m still waiting for a reply on what to do. Luckily, I was able to get Orbitz to relocate me to a real hotel. Save your money and go elsewhere. NH Hotel Arenberg is a great option.
Stayed 5 nights in Jul 2023

4/10 Poor

Coe

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The unit was nice. Eco-friendly, yes, didn't even have lights in the bathroom. Had to move a lamp to the bathroom for light. Called for assistance, received a call back, but nothing was done. I guess that's what eco-friendly is all about.
Stayed 2 nights in Oct 2022

4/10 Poor

Nolan

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The property was generally in good shape, but two major factors made it a bad experience. First the wifi was completely unusable. Second, the window blinds did not work, and the shower door directly faces the window, with fully transparent glass and no curtain, so neighboring buildings can see everything.
Stayed 1 night in Oct 2023

2/10 Terrible

Maximiliano

Disliked: Staff & service, room comfort
Terrible time
Horrible experience. Never again. No customer service. Calling 5 to 6 times and no answer Did not get a key card for the light so I hardly saw anything. Have to use my.mobile Never again and be aware
Stayed 1 night in Nov 2023

2/10 Terrible

victor

Disliked: Cleanliness, staff & service
Bathroom smell the minute I got into the room. Customer service not answering the phone when their site won’t load so I don’t have access to the entrance codes. Fire alarm at 3 am and now one from smartflat appears or colllaborate with the police.
Stayed 3 nights in Jun 2023

4/10 Poor

Pedro

Liked: Cleanliness
Disliked: Property conditions & facilities
A/C was broken, shower was broken and we didn’t receive and explanation, fix or compensation.
Stayed 2 nights in Jul 2022

6/10 Okay

Mary

Liked: Cleanliness
Disliked: Property conditions & facilities
This property is located in a perfect area. The shower however was broken and only had scalding hot water. There was also a thermostat for AC but it was not working, luckily the windows open at night are helpful. We notified the property and had a technician come for the shower, but nothing was done after that and we weren’t communicated with after he left. we had to use water bottles with sink water to shower just so we didn’t burn ourselves. Every other aspect of the property was great minus this problem!
Stayed 2 nights in Jun 2023

2/10 Terrible

Yves

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The « Free WiFi » is a scam. I was given a wifi password with no wifi network to go with it and the service desk just stopped answering when interrogated on the matter. I could sometimes use the nearby café wifi but sometimes did not havé enough bandwith to even check my mail. Sometimes I did not even get a connection.
Stayed 7 nights in Jan 2024

6/10 Okay

Jamie

Liked: Cleanliness
Overall a great location. The room was good and comfortable. I would have given it 5 stars but the room access information was incorrect causing confusion and a delay in getting into the room, as well as addirional cost for international phone calls and data. They had given me a 'keybox' code, of which there are several outside and inside. The code did not work on any of them. After contacting them rhey indicated that the code was to be entered on the door handle which had tiny little buttons that were easy to miss. The other star was lost due some of the power receptacles and lights in the room not working.
Stayed 4 nights in Oct 2023

6/10 Okay

Mort

Liked: Cleanliness
Disliked: Property conditions & facilities
The place was clean and very conveniently located in central Brussels. Two issues: 1. the website said I would get the access codes 1-week before arriving. When they didn't come I queried and was told it would be 2-days before arrival. When they didn't come I was told it would be 1-day before arrival. Since I was leaving for Brussels on that day, it was very anxiety-producing. The access codes did arrive on the day I left. The managers need to get their information straight and 1-day before is unacceptable. 2. The wifi was very poor, even for email. I wouldn't stay there again because of that.
Stayed 3 nights in Oct 2023

2/10 Terrible

KEVIN GERARD

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Avoid at all costs. The only thing the property has going for it is the area, but there are much better options available elsewhere. At the time of the booking in 2023 the property was listed as Hotel Cafe Pacific. It is not a hotel. Upon access to the property and entry into the building, the superior room that had been booked bore little resemblance to the pictures included in the hotel listing and facilities that were included per the listing were not present. Due to the issues we identified, we decided to stay to book alternative accommodation and stay there instead. We complained directly to Smartflats, outlining the issues in detail - with Expedia’s help we were able to get a refund. The following issues were present with the room: - the floors/wall/balcony were dirty - most of the lights did not work - the bed linen was not clean - the towels were not clean - safety and security concerns with the room/common areas: - broken smoke alarm in the lobby - broken window at front of the property - broken lights in the lobby area - there are no lights in the common area between the elevator and our room. Other facilities that were meant to be available per the listing were not present: - there is no wi-fi - no TV in the room - no coffee/tea making equipment - no rubbish bins - other decor such as wall pictures (seen in photographs advertising the room) were missing

2/10 Terrible

Túlio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing. Room without lights. Wrong charge.
Disappointing stay. First, the room were with no light bulb. We stayed all our time with no light. We contacted SMARTFLATS (responsible for the Hotel) when we arrived, with no resolution during all stay and without a option to solve the problem. The box of the shower was broken. They charged extra money on the card and didn’t answer when asking to fix the amount charged. No person presencial to solve any problem (everything online). No answer of the responsible for the Hotel until today. The Hotel is not prepared to solve any problem during the stay. If you don’t want problems, don’t reserve it.
Stayed 2 nights in Nov 2023

4/10 Poor

THANH

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

4/10 Poor

THANH

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

8/10 Good

Joachim

Liked: Cleanliness, property conditions & facilities
Unklarheit beim einchecken. Nicht klar,welches Zimmer. Musste ausprobieren
Stayed 2 nights in Mar 2024

10/10 Excellent

Clara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfatória a estadia
Foi tudo certo, cama confortável, quarto limpo, checkin e checkout fácil, localização ótima, bem próxima a grand Place, próximo ao metrô que liga a central mídi bruxells onde saem todos os trens.
Stayed 2 nights in Mar 2024

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

10/10 Excellent

François

Liked: Cleanliness
Stayed 3 nights in Feb 2024

2/10 Terrible

Christhiam

Stayed 1 night in Jan 2024