This property was convenient and the beds were comfortable. The neighborhood was quiet. However, there were a number of issues that make it hard to understand how this property has an exceptional rating. First, there is no hot tub despite it being listed in the amenities. Upon arrival we almost immediately noted a bad smell coming from the kitchen drain. The kitchen doors lack runners/hardware to secure them so they dislodge and fall out. The hinges on the door to the dishwasher are worn out or broken, so the door falls almost to the floor when you open it, and the bottom rack comes crashing out. The hood/vent above the stove is coming loose and sagging on one side. The light in it is out, and the underside is rusted and filthy. The display on the microwave does not work property. The floor lamp in the living room is missing the stem, so you can't turn it on. The ceiling fan in the living room is missing the chain for the light, so you can't turn that light off. The remote to the TV in the living room doesn't work; the remote to the TV in the master bedroom has a button that's falling off, so it's difficult to work. The only can opener is a manual type that is dull, rusted and useless. The rug in the living room (not the same as in the pictures) curls up on the side that gets the most traffic through the room, which creates a trip hazard. The lock to the main bathroom does not work. The cumulative effects made for an exasperating experience.