6/10 Okay
Justin
Traveled with family
4 February 2025
Liked: Cleanliness, amenities, property conditions & facilities
Very confusing check in. I use Wotif to book the place then some random third party called vrbo sends me an email to say to log in and create an account. Never heard of them before. When I try to log in, vrbo website says there's are issues at their end. When I do finally get in, there are no details of my trip. I ring vrbo and the guy I was speaking to escalated this to IT. Funny thing is vrbo IT got back to me two days after my stay. The vrbo staff member did however request the direct host (not related to Wotif or vrbo) to contact me asap, which they did. The vrbo staff member was also nice enough to follow up the next day (which was the day of check in) to make sure I was contacted by the host. Something positive there. Now issue was with the direct host, they forget to tell me the access code for the key, which was some random place to pick it up from.I left many messages as I was waiting to be contacted by host. Took good 20 minutes for them to get back to me whilst I was on the street of the place I was meant to be staying at. Very stressful indeed. Good luck.
Justin
Stayed 1 night in Jan 2025