The hotel staff were, i general, helpful. The food was very good. The problems were, the room smelled bad - mouldy, musky. In addition, service in the bar/grill was appalling. We ate there on New Years Eve and although our reservation was 7pm, it was slow to order, my partner got his starter around 8pm and our main courses at 8:45pm as i was just about to leave. Drinks were very slow to arrive and considering the restaurant was only half full, there is no excuse. The meal and drinks cost in excess of £170 which was appalling and the room was very costly. I would never visit this hotel again and would advise the public to also avoid it.