4/10 Poor
Emily A.
5 November 2023
Disliked: Cleanliness
There were fleas
I'm a case manager for mentally disabled adults, and two of my clients needed to be out of their house for a few days, and their caregivers and I thought this would be more fun for them than a hotel. A caregiver took them there and immediately found fleas on the couch. They ended up having to stay in a hotel, and since it was on such short notice, we had to choose the hotel based on what was open, not on what would be good for our clients. I told the homeowners about the issue, and by the end of that day, they said that they'd spent several hundred dollars on cleaners (that really doesn't add up), denied the existence of fleas, and accused my caregivers of making things up. My caregiver has absolutely no reason to invent things. It incredibly disappointing that my residents are both out more than $300 because the homeowners had bugs in their furniture. They didn't deserve any of this. We didn't have high standards, but this VRBO managed to not hit them. Homeowners are probably going to respond to this saying that I'm inventing things since they seem to have done that to another reviewer. If you manage to rack up a cleaning bill of several hundred dollars in one day, then you need new cleaners. Anyone looking to rent should keep searching.
Emily A.
Stayed 5 nights in Oct 2023