2/10 Terrible
John H., Irving, Tx
1 August 2023
Disliked: Cleanliness
Great Views, About it.
The general rental process, the physical house and location were fine. The house only has 2 1/2 baths, not 3 and the refrigerator broke so we lost a lot of meat we brought for the trip. Emily our Vacasa contact was great at first, brought us a mini fridge and ice. She sent her pal Al to check the fridge and he called a repair company to come out on Wednesday. After he left we were basically ghosted and no further contact. I have a text from Emily saying she’d help cover the cost of the meat that was ruined but doubt that’ll happen since she already ghosted us. You can tell the owners don’t care about the renters or house. The toaster doesn’t work and the toaster oven smokes. The grill they leave the renters is about to fall apart when they have a very nice pellet grill chained up in the garage. There were cobwebs hanging from light fixtures and the sliding glass door security system was a branch from a tree.
We’ve been coming to the area on our annual trip for over 10 years and guess we’re lucky this is the first bad experience. Lesson learned, no more Vacasa or anything owned by last name Kobza.
John H.
Stayed 10 nights in Jul 2023