2/10 Terrible
Ann
Traveled with partner
15 November 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This "hotel" was not at all like it was listed. It is a hostel, not a hotel! It had a cooktop and frig as listed, but zero supplies - not a single utensil, pot, plate - NOTHING. We got there late and forced to stay one night. Called you and you arranged for the hotel to amend our booking for one night. They charged us over DOUBLE the rate we booked for. They said it was because we were only staying one night. This is the 3rd time we have booked a Choice Hotel with you and Hotels.com, and all of them were hostels. We had to buy supplies just to eat dinner. We were in town for my husbands surgery so had to find another place in a hurry and it cost us an arm and a leg. You should NOT ever offer Choice Hotels as they are all turning into hostels. Also, the words "Extended Stay" were not in the booking. We found that this wording means hostel.