It’s very possible because I recently stayed at a very good hotel my perception is a bit skewed, but for what the room cost and my accompanying expectations for a Hilton I was very underwhelmed. The hotel itself is large, but outside of that they fell short on all the basics. The room seemed dated, with an intermittently working lamp, a broken overhead light and drain in the bathroom and multiple missing wood chunks from the dresser. Add that it was also small, and this stay wasn’t comfortable. Bed was difficult to get a good night's rest on, and the microwave kept resetting so I gave up setting the time after the 4th time. The finishing touch was housekeeping taking my personal towel when cleaning the room mid week. I advised staff my name was written on it and that I’d like it back, but was advised they would “look into it” which is code for too bad, so sad. Note that I did not receive a call as they advised following up either.
The only reason I rated the establishment as high as I did is the 1 saving grace: Conrad’s restaurant. Seriously, though I would never stay at this hotel again, the offerings at this restaurant would absolutely make me pay a visit here if I’m looking for breakfast or dinner. Just an awesome experience with the waitresses and bartenders. Food was tasty and well seasoned, everything was quickly made, hot and fresh, and the bar was very good as well. This restaurant is the crowning achievement of the entire five floors of wasted money.