4/10 Poor
david
14 November 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I booked this property due to their offering of a hot tub. I need to soak my knee a couple of times a day, especially when traveling, so a hot tub or large bath is essential. It is not in the description, but at the time, the hot tub showed in photos. I contacted the hotel on 3 occasions, and each time was assured my room had the hot tub and a washer.
On a final check the day before the start of the trip, I was informed my reserved room had been given to another guest. I called Expedia, who called the hotel. The hotel told expedia there were no hot tubs and referred to 3 confirmations as miscommunications.
When I arrived, the hotel apologized and instead of any monetary compensation, they moved me to a huge two bedroom suite, which was pointless for a single traveler. I tried to sit in the shower, but without a way to soak my knee, it locked in position painfully on the third day and was forced to remain in my room for the remainder of my stay. The trip was ruined.
Additionally, the washer/dryer in the new room did not dry. It would take 8 hours for a single pair of jeans. I told maintenance, but he said just keep running drying cycles.
The staff was pleasant, and the property is nice, but that does not make-up for the room switch, the lying to Expedia, or the ruined vacation.
This could be a great property, but the management needs to learn how to honor bookings and their staff’s promises. I cannot recommend this property and will not return.
david
Stayed 6 nights in Nov 2024