2/10 Terrible
Lor and San, Kent
30 September 2015
Disliked: Cleanliness, staff & service, property conditions & facilities
Do not stay in this unhygienic hotel
Most worrying aspect was the complete lack of hygiene. Bathroom had mould in shower, door handle broken, toilet and sink cleaned once during stay after asking 3 staff to arrange. Rooms "cleaned" by male staff. Restaurant and pool toilets not cleaned with cleaner/bleach throughout our 10 night stay. Hosepipe by pool NEVER used, pool area filthy. Restaurant staff coughed\sneezed, then handled food\implements without washing hands. Restaurant tables cleared but rarely wiped with a cloth, again no cleaners used. Taps in communal toilets never cleaned. Both of us ended up ill due to the unhygenic conditions. Food OK but very repetitive, ran out of butter and didn't bother ordering any more. Some staff very nice, others surly. Music in pool area deafening during the day and no entertainment at night. Staff broke glasses in pool after celebrating chef's birthday. Definately NOT a 4* hotel. Would we stay there again - never! We did not take photos but another English couple did and has raised a complaint with their agent. We need up eating out most days.