Staff are very nice, and for the price, it's very good, especially with breakfast included (although very basic). Also booked a tour from them to Paradise cave and Phong Nha cave, which was a good tour and fair value. It's not that comfortable, but OK for a few nights. Quite noisy from nearby noise (such as karaoke at night), and noisy pumps - but switch on the fan to drown out some of that! Bathroom is a wet room with shower near the toiler. 5 stars overall for value and especially the staff, but spent more if comfort is important for you.