8/10 Good
steve
Traveled with partner
17 January 2025
Liked: Cleanliness, property conditions & facilities
We spent 3 mid week nights at Kyah. Enjoyed the funky boutique hotel vibe of the place. Hot tub and sauna were enjoyable and easy to reserve; dinner we had at the on premises restaurant Blaq was excellent. As far the room goes, the bed mattress was too soft for our tastes and the room lacked closet space for clothes. Bathroom lacked a room deodoriser spray/aerosol. The room lacked any hotel guidebook info although I know people use the internet and apps for that these days. The GOKI app to open the room lock was adequate but somewhat annoying as it lists a way to contact the hotel front desk but the press 6 option only looped back to the main menu. No one answered. I prefer an old fashioned key! Surprised there is no game room or library/reading room at Kyah. Interesting music is piped in throughout the facility and it is hard to get away from it for some silence! Biggest issue we had was there is no check in desk/reception area. Staff at the restaurant/bar seem to do double duty working the bar and dealing with guest issues and requests. We requested changes of bedding/room service on two days and the cleaning crew never got the job done. No one approached us and identified themselves as being in a managerial roll or took immediate responsibility. We were accused of not really putting the "change the bedding sign" on the outside of the room door. There should have been no arguing with us about this. A staff member should have made it right ASAP.
steve
Stayed 3 nights in Jan 2025