Staff were friendly and very polite, but seemed short-staffed. Room was lovely, big and very clean.
However, the hotel advertises family rooms with cots. After some confusion when we arrived (we were initially told on arrival that they don't have any cots), a cot was eventually found. That was all ok, but the next morning when we went to breakfast we discovered there were no highchairs and a member of staff told us they don't have any. So I had to feed my 1.5 yr old on my lap. It wasn't the end of the world, but if you're travelling with babies or toddlers I'd consider that, before booking.