The front desk staff is the best I've experienced in a hostel, very informative and attentive, willing to help you with all your questions.
Bathroom should be cleaned in the morning. Not in the late afternoon. I showered the night before, there was hair all over the floor, the rest of the bathroom had the floors all wet and dirty from shoe marks, and when I went to use the bathroom the next day around 1pm, it looked exactly the same, actually dirtier.