Communication with the property manager is excellent; he's very responsive. The condo is a little outdated, but very clean and a nice place to stay. It was perfect for myself, my husband, and our 2 teenage boys. Never having been to Big Bear before, we weren't sure how this location would be. If you're ok with needing to drive to everywhere you want to go, it's fine. I can see how it might be problematic when the town is really busy because there's only one main road to get through town and Boulder Bay is at the far end, so if traffic backs up, it could take a while to get where you want to go. It wasn't a problem during our stay, but just a warning if you're going when it might be more crowded. Overall, a 5-star rating from us!