2/10 Terrible
Luis L.
26 August 2024
Disliked: Cleanliness
100% dissapointed, the place was not ready to be rented out.
Lack of cleanliness on the balcony, and backyard. there were spider webs everywhere. We found spiders on the beds, and black insects all over the inside of the cabin. Saturday's rain storm water sipped in to one of the bedrooms, making it unusable, mud and water under the bed. The Jacussy's area had streams of water and mud going through it. It's water was yelowish, and had debris and too much chemical (A person came to clean it, and added even more chemicals). My wife had to get out of it because she felt a burning sensation on her skin. Destination big bear has all the photos and video of what transpired this weekend, if you need annd this info, I will provide it.. At this point I am asking for full refund, the place was not ready to be rented out. it needs much work. The owner was not responding to any messages from Destination Big Bear, and I have no answer as of yet. I need to know what your procedure will be on the next step for my case. I am waiting for he owner to respond to Destination Big Bear on my refund request. thank you
Luis L.
Stayed 2 nights in Aug 2024