2/10 Terrible
Verified traveler
25 July 2023
Disliked: Cleanliness
Didn’t stay
This is a new property listing and didn’t meet our expectations or prior positive experiences with VRBO! We thought we had booked in January of 23 with no confirmation or communication. We didn’t hear from the property manager until 3 days before we arrived in Burgamo…we had already booked another hotel in that city and had a few brief messages with manager about confirming that the property had air conditioning (which it didn’t) although the property listing stated it did! We informed the property manager that we would not be staying at the property and cannot find any record of our paying for this property!? Please get back to us about whether we were charged for this property and if so how to get a refund! Otherwise, we would causation others about using this manager…considering their unacceptable communication!
Verified traveler
Stayed 4 nights in Jul 2023