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"Overall a disappointing experience. The spa was very nice, but the restaurant dinner buffet had lukewarm food for a relatively expensive price in Hungary. The breakfast buffet was also lukewarm. After breakfast and before checkout time we returned to our room to find our keycards didn't work anymore. Eventually they reactivated them so we could get back in our room to collect our stuff. At checkout the staff were adamant I hadn't paid via Hotels.com even though I thought I had, and they swiftly prepared my invoice and gave me the payment terminal. While I was paying I was checking my Hotels.com emails and bank account, and only after the payment had gone through I found that I had indeed already paid via Hotels.com. The staff were fortunately able to reverse the transaction, but offered no apology for the mistake. We wouldn't stay here again."

"The receptionist Sona went above and beyond to help us make it to our train in time when the taxi service was late. She offered excellent service and made a positive and memorable experience from a stressful situation. Without Sona's help, we would have missed our connection. "

"Just a couple of issues. Not all the staff understands other language, just even a little. Internet at the property "

"The staff were great very helpfully "

"Check in was quick and friendly. The room was comfortable and spacious. The food was good and reasonably priced. Parking was easy."